Help Desk systems, also known as Help Desk Software , are designed to listen to your customers and react as quickly as possible to meet their needs.
There are free and open source options to get you started on the path to progress, so if your company doesn't have the purchasing power to invest in a paid Help Desk, using free Help Desk Software is the solution.
7 Free Help Desk Software
The tools listed below offer free, but limited, plans.
Typically, there are a very small number of customer cambodia telegram data service agents you can enable, and there are few to no integrations with third-party applications.
Freshdesk
In the video below, a user implements Freshdesk from scratch using a free plan. You might find it useful to check it out.
Freshdesk is Freshworks' cloud-based customer service software. This solution comes with powerful features and a very simple-to-use interface.
Freshdesk’s user interface is intuitive and can be customized to meet any customer support needs. It even allows you to manage multiple accounts.
Their free option offers limited features and supports up to three agents.
Easily convert emails and tickets into knowledge base articles.
Support for 33 languages.
Access via mobile applications.
24/5 telephone and email support available 24/7.
Disadvantages:
Does not offer SLA management.
You cannot automate case tracking.
Zoho Desk
Zoho Desk is a web-based customer service application that will help your business develop stronger customer relationships.
It is a software from the Zoho company, the same company that offers products such as CRM system , e-commerce, modules for online sales, etc.
zoho desk free help desk software
With the free version of Zoho Desk you can onboard up to 3 customer support agents.
Among its most notable features we find:
Creating tickets via email.
Customer management and integration with other software.
Help Center.
Private knowledge base.
Predefined service level agreements.
Multilingual support service.
Mobile applications.
As disadvantages, we can mention:
It doesn't offer chat support, reporting, or social media integration.
It is so easy to use that many users find it lacking when they need to access advanced options.
NGdesk
ngDesk is one of the few tools that does not offer paid plans, all features are 100% free.
The main section of ngDesk shows the current workload, SLA reports, busiest workflows, and the status of top customers, all in real-time.
