Offering a good customer experience is a determining factor in any marketing strategy, something that is directly related to customer communication. In a context like the current one, where everything must be done remotely, parcel and logistics companies have the great challenge of adapting to this new scenario.
The health crisis forced changes in consumer habits. Given the need list of egypt whatsapp phone numbers to implement social distancing, e-commerce took on a leading role at a local and global level, to the point of growing, for example, 94% in Mexico . In fact, by the middle of this year, nearly 60% of the country's SMEs were selling online.
However, to provide a good customer experience it is necessary to go beyond the quality of the product/service or the attention received during the purchasing process: shipping is one of the critical points, as it can ruin all previous efforts or consolidate them.
Especially in regards to logistics and parcel companies, establishing direct and interactive communication with each client from their cell phone is essential, as this will allow consumers to know at all times, and in real time, the status of their orders.
