Campaign Telemarketing Manager
Posted: Sat Dec 07, 2024 6:43 am
If your sales reps aren't meeting your contacts-per-hour goal, it could be one of two things. One of them might be that they didn't dial fast enough and might have wasted time on general call work or pre-call work. Another possibility is that instead of looking for ways to contact the decision-maker contact, they took the easy way out by calling voicemail or an unhelpful receptionist. Sometimes they need to be coached on how to become more aggressive or resourceful.
If your sales reps aren't hitting sales conversion austria phone number library goals, it's likely a combination of weak sales skills and product knowledge. Identify their weaknesses and get immediate help to overcome them. Remember, people enjoy receiving coaching if it is positive and truly helpful. It can be helpful to have a sales rep listen to another strong sales rep and have them take detailed notes to help handle their own sales calls more effectively. If you're still not sure how to identify your most important key performance indicators, determine what your boss is rewarded for.
Is it sales? Is it below a certain budget? Is it cost per sale? If that doesn't help, look at the market. Will your company be in a better market position by achieving your KPI goals? This may help guide answers to kpi questions. Telemarketing Customer Service: Win Every Day! December By: A.J. Wendell Sr. Telemarketing Services Operations Manager, Premium Contact Solutions Start with Love Over the years, I have had the opportunity to work with a variety of outsourced telemarketing clients.
If your sales reps aren't hitting sales conversion austria phone number library goals, it's likely a combination of weak sales skills and product knowledge. Identify their weaknesses and get immediate help to overcome them. Remember, people enjoy receiving coaching if it is positive and truly helpful. It can be helpful to have a sales rep listen to another strong sales rep and have them take detailed notes to help handle their own sales calls more effectively. If you're still not sure how to identify your most important key performance indicators, determine what your boss is rewarded for.
Is it sales? Is it below a certain budget? Is it cost per sale? If that doesn't help, look at the market. Will your company be in a better market position by achieving your KPI goals? This may help guide answers to kpi questions. Telemarketing Customer Service: Win Every Day! December By: A.J. Wendell Sr. Telemarketing Services Operations Manager, Premium Contact Solutions Start with Love Over the years, I have had the opportunity to work with a variety of outsourced telemarketing clients.