If your sales reps aren't hitting sales conversion austria phone number library goals, it's likely a combination of weak sales skills and product knowledge. Identify their weaknesses and get immediate help to overcome them. Remember, people enjoy receiving coaching if it is positive and truly helpful. It can be helpful to have a sales rep listen to another strong sales rep and have them take detailed notes to help handle their own sales calls more effectively. If you're still not sure how to identify your most important key performance indicators, determine what your boss is rewarded for.
Is it sales? Is it below a certain budget? Is it cost per sale? If that doesn't help, look at the market. Will your company be in a better market position by achieving your KPI goals? This may help guide answers to kpi questions. Telemarketing Customer Service: Win Every Day! December By: A.J. Wendell Sr. Telemarketing Services Operations Manager, Premium Contact Solutions Start with Love Over the years, I have had the opportunity to work with a variety of outsourced telemarketing clients.
