And you’re looking for the right support software that matches your budget to do just that.
So you’ve identified UVdesk as a potential option. And you’re trying to figure out which pricing plan works best for you.
We’ve got you covered! We’re going to break down each of their plans and cover:
How much it costs
What features you get
What features you don’t get
Who this plan is for
Our key takeaways
However, I must warn you. If you read all the way through, you might discover that this isn’t the ideal tool for you and instead opt for another UVdesk alternative that might better suit your needs.
But for now, let’s dive in!
Table of Contents
Quick Comparison of Pricing Plans
What are the features and what do they do?
‘Open Source’ Plan
‘Pro’ Plan
‘Enterprise’ Plan
Pricing Plan FAQs
Are there better alternatives to UVdesk?
Quick Comparison of Pricing Plans
If you’re short on time (and really, who isn’t?), here’s a canada mobile phone number list quick look at UVdesk’s pricing plans and the features that come with each of them.
UVdesk pricing plans comparison
So that’s the quick breakdown. Now you know the features available and what you’ll receive in each plan. Now let’s take a deep dive into UVdesk’s features and what they mean for you.
What are the features and what do they do?
1. Unlimited Agents
All plans - Charged per seat
You can have unlimited agents using UVdesk across all plans. However, in the Pro and Enterprise plans you will be charged as follows:
Open source: Free
Pro: $11/agent/month
Enterprise: $18/agent/month (Minimum 2 agents)
2. Multi-channel Support
Different across plans
You can manage support across multiple channels from one single place. The channels supported on UVdesk include:
Website
Amazon Seller Central
Binaka
Mailbox and Website support is included across all plans.
However, Facebook, Twitter, Amazon Seller Central, and Binaka support are only available in Pro and Enterprise plans.
3. Ecommerce Integrations
Pro and Enterprise plans
The Open Source plan does not come with any ecommerce integrations. But the Pro and Enterprise plans come with numerous ones including:
Amazon
eBay
Etsy
Flipkart
Magento
Prestashop
Shopify
WooCommerce
BigCommerce
CS-Cart
Opencart
LemonStand
MercadoLibre
4. Ticket Formation
Different across plans
Ticket formation on UVdesk comes with:
Ticket category: You can create different categories, as per your requirements, to help you distinguish tickets based on the channel or the kind of problem.
Google reCAPTCHA: Google reCAPTCHA on ticket creation ensures you are getting a genuine query from the user and eliminates the spam information that might crowd your ticket list.
Custom Ticket Fields: You can create various custom ticket fields which the user will fill at the time of ticket creation. This gives you the option to collect extra information from customers to better resolve their issues. However, this is not available in the Open Source plan.
5. Email Piping
All plans
Email Piping allows your customers to reply directly from their email panel rather than coming to the ticket panel to respond. This is how it works:
Whenever an agent replies to a customer’s ticket, the customer gets an email notification. They’ll be able to respond to that email notification directly. And that reply will be automatically converted to the ticket on the agent’s dashboard.
6. Forwarding and bolting ticket threads
All plans
You can forward the ticket thread by mail to the relevant personnel to reduce resolution times. Also with 'blind carbon copy' and 'carbon copy', you can keep supervisors or relevant teammates updated about the status of different tickets.
Additionally, you can boost the security level and protect sensitive data of the tickets. You can do this by locking these ticket threads to hide sensitive data and make it visible to only the people you need to.
7. Mail to Ticket
All plans
By setting up your mailbox in UVdesk, all incoming emails on your business email IDs will be forwarded to UVdesk and automatically converted into tickets. So you can reply to these tickets directly without going back to your email account.
8. Secret Notes
All plans
You can collaborate with your teammates by adding private notes, hidden from your customers, within your tickets.
9. Saved Responses
All plans
You can create predefined reply templates for the most common queries you receive. This will help your agents save time by answering questions with a single click.
10. Ticket Tags
All plans
With tags, you can label tickets with specific words to group similar problems together. This is especially useful to quickly find a ticket from a large list of tickets.
To manage your tickets efficiently you can assign your tickets different statuses like:
Open
Answered
Pending
Resolved
Closed
Spam
Lastly, you can also classify tickets based on priority (low, medium, high, urgent) and reply to them as needed.
11. Workflows
All plans
With UVdesk, you can set-up your helpdesk for automatic actions when defined events take place. So this means when an event is triggered, specific actions will be performed based on the condition set for these events.
For example, you can set it up in a way that if a customer doesn’t respond to a ticket in a set time, they’ll automatically be sent a notification email reminding them about this.
While Workflows are customizable for all three plans, customer follow-ups are not available in the Open source plan.
12. Agent Collision Detection
Pro and Enterprise plans
Collision Detection is a feature that prevents multiple agents from responding to the same ticket by displaying the active agents currently working on a ticket.
13. Task Management
Pro and Enterprise plans
While dealing with technical queries especially, it can be useful to add tasks to tickets while will allot them to a certain person/team who is best equipped to handle such queries.
Additionally, you can set deadlines for the tasks assigned so agents know exactly how much time they have to complete such tasks.
14. Knowledge base
Different across plans
A knowledge base is a great way to equip your customers to find solutions to their problems without having to talk to your agents. This will save your agents from responding to repetitive queries and allow them to focus on tasks that require more attention.
With UVdesk you can create these knowledge base articles and organize them with different folders and categories. While there are no limits in the Open Source and Enterprise plans, for the Pro plan you’ll be limited to:
200 Knowledge base articles
15 Knowledge base categories
10 Knowledge base folders
15. Theme customization
Different across plans
This feature allows you to customize your helpdesk to match your brand and business needs. This includes everything from logos, banners, background color, link hover color, etc.
You can also change the portal view with the help of custom CSS by uploading the HTML document with your information, style, and design.
16. Company Settings
Different across plans
The Company settings feature allows you to select:
Time zones
Business hours
Activities you want recorded
17. Form Builder App
Pro and Enterprise plans
You can create customizable forms for different business requirements (Contact, Survey, Feedback) without having to write a line of code. You'll be able to embed these custom forms anywhere on your website and generate a ticket after each form submission.
18. Reports and Productivity
Pro and Enterprise plans
To improve your ecommerce customer support, you’ll first need to figure out how your agents are presently performing.
UVdesk will provide you with agent reports which come with details like:
First Response Time
Resolve Time
Number of Customers Helped
Ticket Count
You’ll also be able to see the channels through which the tickets are getting created and view task details in a pie chart format.
This is a really useful feature to help track your agents’ performance and improve their efficiency.
Awesome! You now know about the different features that come with UVdesk and the plan they’re available in. And you’re probably already in a pretty good position to figure out the UVdesk pricing plan that’s best suited for you.
But if you want to dive into the nitty-gritty of each plan and what they entail, keep reading.
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Learn more‘Open Source’ Plan
UVdesk Open Source Plan
