Selling goods online is more about multistage education Let the econsumer know our brand before buying it Learn about our services Fall in love with our products. Educating customers Introducing the brand to them and sharing valuable expertise not only makes them more aware It also increases our profits Taking care of each stage of the customers shopping journey Informed customers buy more. Why Because the need comes from knowledge But lets start from the beginning Each user in our online store builds his own customer journey. It starts with the first contact with the brand It may include.
Various stages Often depends on the type of our business. The customer journey includes all interactions with the brand in all channels. The essence is his satisfaction at each level. Satisfaction is affected not only cameroon whatsapp resource by the quality of the service But also by the level of knowledge about a particular company. Thats why it is so important to pay attention to details and provide reliable information That translates into a willingness to use our services. Figure 4 and 5. Source Training materials. Lets educate the consumer from the first contact with the brand Lets provide information about the product.
Being viewed Lets make instructional videos Lets provide complementary services All of this constitutes a comprehensive service. Lets not interrupt the communication with the person who completes the transaction. This is just the beginning We discussed this in detail in the article Building relationships with automation. Educating old customers strengthens their loyalty. Old customers provide the average company with up to of profits and it is not without reason. They know our products best and can also evaluate the service at each stage of the sales funnel. All this together makes satisfied consumers come back to us. Personalized education for.
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