Buyers are increasingly taking into account various factors before purchasing products and services, and after-sales follow-up is one of the aspects that influence their purchasing decisions.
Customer interactions on social media increase companies’ engagement with their customers. They demand more additional services, and when these expectations are met, customers repeat purchases and recommend the brand.
What is after-sales service?
After-sales service includes all the services that the belgium telegram data company provides after the customer has purchased a product, which can be provided by the manufacturer, the representative or the distributor.
Here are some examples of after-sales service:
Delivery and installation service.
Equipment repair and maintenance.
Warranty and support.
Customer service hotline.
Information, advisory and training services.
Updates, additional services and sales of related products.
Types of after-sales service
The nature of after-sales services depends on the product and the sector. While some of them require installation and regular maintenance, others are based exclusively on customer service .
Installation service
Offering this service to customers is absolutely necessary when the product requires technical expertise for installation. Most companies provide it for free, as it is an added value that substantially influences the purchasing decision.
Warranty and technical support
The warranty provides users with the peace of mind of protecting their investment for a certain period of time. It includes repair and replacement of parts, as well as support service for troubleshooting.
Support and customer service
Nowadays, online assistance and support is essential for any company. Organizations cannot forget to use Customer Service Software to maintain an efficient help desk. This means capitalizing on new technologies for the company's growth.
This way, customers can use various automated tools to get advice, solve problems, or chat with an agent to ask questions.
