Just like an assistant in a physical store, a virtual assistant not only provides support, but can also apply cross-selling and up-selling techniques that motivate the customer to increase their purchase ticket, without being intrusive.
The best thing is that you don't have to be a great canada whatsapp number data 5 million developer to be able to integrate chatbots into WhatsApp with AI. Nowadays, there are different options depending on the company's objectives and needs. Here we tell you all about it.
How to integrate a virtual assistant into WhatsApp Business API? Step by step
WhatsApp Business API Access: The first thing you need to integrate a virtual assistant into WhatsApp is to get access to the WhatsApp Business API through a Meta Business Solution Provider .
Setting up technical infrastructure: Once you have access to the WhatsApp Business API, you will need to set up the technical infrastructure required to integrate the virtual assistant. This may include setting up servers, databases , and other resources needed to run the assistant.
Developing the virtual assistant: To create the bot, use software development tools and programming languages compatible with the WhatsApp Business API. This involves creating the conversation flow , business logic , and any other functionality necessary for the assistant to respond to user queries effectively.
Deployment and Publishing: Once the integration has been successfully tested and debugged, publish the virtual assistant to make it available to end users.
Continuous Optimization: Perform ongoing maintenance on your virtual assistant to ensure it continues to perform optimally and to implement updates and enhancements as needed.
Is it possible to integrate an AI chatbot into WhatsApp without programming knowledge?
Yes, it is possible. There are various low-code platforms or chatbuilders that do not require programming developments or large memory capacities to create virtual assistants. One example is MyLINKConnect.
MyLINK Connect is a chatbuilder that features drag & drop modules that allow you to drag boxes to create conversational flows. This allows you to create chatbots without the need for programming. The platform is a scalable solution and if you are looking to create more complex bots , it is possible to run JavaScript code to build or apply different actions, such as API calls, within the flow.
MyLINKConnect also features an Artificial Intelligence module . It can be easily trained by defining intents and entities, which the bot can evaluate globally or specifically in a part of the conversational flow.
Additionally, the AI engine can automatically redirect the conversation to a specific point in the flow when it detects an intent, or simply trigger an auto-reply message.
It is important to note that integrating AI into a virtual assistant is an ongoing and evolving process. Constant monitoring and regular updates are required to ensure that the assistant remains relevant and effective as user needs and expectations change.
