Setting up your topic like this will make sure that your feed includes all brand mentions

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After that you can filter the results in many different ways – by source, sentiment, language, influence score, author, etc. This will give you the opportunity to segment your mentions in numerous ways and will offer an even clearer picture of your brand image on different markets.

2. Use real-time alerts
In the age where it takes a second for brazilian whatsapp number something to become viral, the best time to respond to a negative brand mention is – as soon as possible. Real-time alerts give you the opportunity to keep the situation under control.



With real-time alerts on, you get a notification to your email or your phone whenever your keyword is mentioned somewhere online. These are called Smart Alerts in Determ and they keep you in the loop on anything going on around your brand. This means that you can easily track your press releases and see their immediate influence. This way you can determine which media actually bring the promised results, and which collaborations you should maybe rethink. Not to mention the fact that you can respond immediately to comments on forums and social media the second you’re mentioned somewhere and turn a possible negative experience into a genuine customer experience success.