What are the benefits of conversational commerce?
How to build a conversational commerce strategy?
Designing perfect conversations in conversational commerce
Where bots fail?
What is conversational commerce?
Ever had a chat with a friendly bot while shopping online? That’s conversational commerce at work!
Conversational commerce is simply using social new zealand whatsapp messaging apps, chatbots, or voice assistants to interact with customers during their customer journey.
Instead of clicking through endless menus or waiting on hold, you can just type or speak your questions, and bam!—you get instant answers and personalized recommendations.
You can use Telegram, Viber, WeChat, Slack, or Facebook Messenger to install a chatbot.
Moreover, texting is now not the only option for automated communication in real-time with your customers. With the use of Alexa and Google Home, you can answer customer questions with voice.
This tech-savvy approach blends the convenience of online shopping with the personal touch of face-to-face interaction. It’s like having personal shopping assistants who know exactly what you like and can guide you to the perfect purchase.
