Are you tired of paying high fees to use Intercom? Does your company need an advanced yet easy-to-use customer relationship management solution?
Intercom is a great customer communication platform, but it can be difficult to customize and the price is out of this world. If you're a small business owner looking for something similar at an affordable cost, you've come to the right place.
In this article, we will explore the 10 best Intercom alternatives, go over key features, and provide insight into their pricing. Let’s get started!
Top 10 Intercom Alternatives You Might Like
Whether you're looking for AI-powered automated chat responses from a customer relationship management (CRM) software or an efficient ticketing system, our list of the 10 best Intercom alternatives has something for everyone.
Chatway
When businesses aim to foster meaningful connections with their customers phone number list , Chatway becomes an indispensable tool. Its contemporary and user-friendly live chat interface ensures a hassle-free experience right from the start. It stands out as a notable alternative to Intercom live chat.
Support agents have the power to transform ordinary customer interactions into extraordinary personalized experiences. When receiving queries, these agents are trained to provide quick responses that meet specific needs, thereby improving customer satisfaction.
Chatway Live Chat Widget on Website
In response to various questions or requests, support agents have the ability to effortlessly route customer interactions to specialized departments, such as sales, technical or product, ensuring expert and personalized assistance.
Additionally, the ability to share images and files allows agents to effectively illustrate issues, resulting in a higher level of service.
By seamlessly accessing customer profiles and purchase histories in real time, agents can craft responses that precisely match individual preferences and previous interactions. This personalized touch contributes significantly to a better customer experience.
Let’s dive into the notable features that Chatway brings to the table:
Real-time messaging, ensuring fast and efficient responses.
Customizable chat widgets that give a polished and professional look.
Chat transcripts that provide a comprehensive, context-rich support experience.
Prepared responses to provide consistent answers and speed up resolutions.
File and image sharing to improve communication and problem solving.
Agent Availability Status, a feature that skillfully manages customer expectations.
Effortlessly assign customer interactions to specialized departments.
Advantages
Free to use
Excellent customer service
Available on mobile and desktop devices
Pricing: Chatway is available for free. Try it here!
Live Chat
Live Chat
LiveChat is a great choice for teams that focus on chat and messaging, as it is a complete customer support platform. It helps businesses manage communication, generate leads, and increase sales.
The live chat app system helps collect customer data and provides personalized, proactive support for each customer. You can automate responses, segment website visitors to better meet their needs, and let chatbots generate leads.
Key Features:
Real-time chat tools
Efficient ticketing system
Customer-focused engagement
Comprehensive team management
Advanced security and encryption
Canned responses with suggestions
More than 200 possible integrations
Prices:
Starter: $20/month
Team: $41/month
Business: $59/month
Enterprise: Contact for pricing details
HubSpot
Hubspot
HubSpot is a customer relationship management software that connects marketing, sales, content management, and customer service teams in a single platform to help grow your business.
HubSpot's customer service software helps deepen relationships and boost team efficiency. You can use it to identify opportunities for improvement, empower your customers by resolving their issues faster, and deliver a seamless experience through omnichannel messaging.
Key Features:
Customer portal
Knowledge Base
incoming calls
live chat app
Live chat tool for website.
Omnichannel Messaging
Conversion API
Service Analytics
VoIP Calls
Prices:
Free: $0/month
Starter: $45/month
Professional: $450/month
Business: $1,200/month
HelpCrunch
HelpCrunch
HelpCrunch is an all-in-one platform for building stronger customer relationships. It has a multi-channel live chat app that you can customize to your needs and brand style.
There are many different tools on HelpCrunch that businesses can use to power their workflow, such as a knowledge base, chatbots , popups, and email marketing , among many others.
Popups are a great tool to work with as they can improve lead conversion rates at every stage of the funnel.
