Incibe handled more than 69,000 queries on Cybersecurity during 2021
Posted: Wed Dec 18, 2024 4:02 am
Incibe's 'Your Help in Cybersecurity' service continued to grow compared to 2020, increasing the number of queries by more than 68% (47,503 during the previous year) due to the boom in the use of technology by users, companies and minors. It should be noted that since February 11, 2020, the day 017 was launched, the service has handled more than 115,600 queries.
Incibe is an entity dependent on the Ministry of Economic Affairs and Digital Transformation , through the Secretary of State for Digitalization and Artificial Intelligence, which responded moj data to 69,211 queries through 017 and its different contact channels during 2021.
Specifically, 47,485 by telephone; 13,902 through the WhatsApp (900 116 117) and Telegram (@incibe017) chat channels , launched in May of last year; and 7,824 through the web form. This free and confidential service, open from 9 a.m. to 9 p.m. 365 days a year, is managed by professionals who offer technical, psychosocial and legal advice, depending on the subject of the consultation.
Thus, in this second year, the service has continued to consolidate itself thanks to the advertising campaign '#HoyEsUnAnuncio', launched in June and September 2021, with the aim of raising awareness and raising awareness in society after incorporating new contact channels through instant messaging, which have improved accessibility for audiences such as deaf people. Thus, an average of more than 1,345 weekly consultations has been reached.
As for the type of assistance provided, half of the queries were reactive, meaning that users contacted Incibe once they had suffered an incident. The other half received help in a preventive manner and had their queries resolved before the problem arose.
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Cybersecurity, the most common topics of consultation
In the queries received by citizens, an increase in the sending of fraudulent SMS ('smishing') was detected, impersonating, above all, logistics companies. In addition, one of the issues that most concerned users was online fraud related to 'phishing', which reached 23.7% of the queries answered.
This was closely followed by identity theft, with 16.1%; and false technical support with 7.7%. Among the other cybersecurity concerns, the most notable were extortion related to sexual conduct; other online frauds, such as fake stores; intrusion or hacking of devices or accounts; fraudulent calls; fraud in sales; and device disinfection.
Incibe is an entity dependent on the Ministry of Economic Affairs and Digital Transformation , through the Secretary of State for Digitalization and Artificial Intelligence, which responded moj data to 69,211 queries through 017 and its different contact channels during 2021.
Specifically, 47,485 by telephone; 13,902 through the WhatsApp (900 116 117) and Telegram (@incibe017) chat channels , launched in May of last year; and 7,824 through the web form. This free and confidential service, open from 9 a.m. to 9 p.m. 365 days a year, is managed by professionals who offer technical, psychosocial and legal advice, depending on the subject of the consultation.
Thus, in this second year, the service has continued to consolidate itself thanks to the advertising campaign '#HoyEsUnAnuncio', launched in June and September 2021, with the aim of raising awareness and raising awareness in society after incorporating new contact channels through instant messaging, which have improved accessibility for audiences such as deaf people. Thus, an average of more than 1,345 weekly consultations has been reached.
As for the type of assistance provided, half of the queries were reactive, meaning that users contacted Incibe once they had suffered an incident. The other half received help in a preventive manner and had their queries resolved before the problem arose.
You may also be interested in: The best movies for entrepreneurs: inspiring lessons from cinema
Cybersecurity, the most common topics of consultation
In the queries received by citizens, an increase in the sending of fraudulent SMS ('smishing') was detected, impersonating, above all, logistics companies. In addition, one of the issues that most concerned users was online fraud related to 'phishing', which reached 23.7% of the queries answered.
This was closely followed by identity theft, with 16.1%; and false technical support with 7.7%. Among the other cybersecurity concerns, the most notable were extortion related to sexual conduct; other online frauds, such as fake stores; intrusion or hacking of devices or accounts; fraudulent calls; fraud in sales; and device disinfection.