Best Question Ticket System Features

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Today, you can find hundreds of different help desk ticketing systems, so finding the best one is often easier said than done. Many of these software solutions offer a lot of features, so you have to understand which ones are critical to your operations. Here's a quick overview of all the key features you should always look for when choosing help desk software for your company.

Universal Inbox
The universal inbox is probably the most important list of pakistan whatsapp phone numbers of any ticketing system because it helps unify all your customer support channels into one. In other words, it will help you streamline tickets you get through email, social media, live chats, phone calls, etc. All customer support members will be able to access the universal inbox to review inquiries and manage tickets.



Hybrid Ticketing will help increase your team’s productivity by giving agents a way to track all interactions, regardless of source. So if a customer initially contacts support via chat, but switches to email for the next interaction, your agents will still have access to all interactions in one place.

Ticketing automation is another key benefit of Universal Inbox. By setting your own automation rules for the Ticketing process, you can prevent agents from spending time prioritizing requests, allowing them to focus on resolving issues. You can set your own time rules , action rules, priorities, and set responsibilities for specific agents and departments, which adds to the flexibility of this feature.