LiveAgent Monthly Update: June Edition

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LiveAgent's June update improves the functionality of the customer service software, including time settings, text contrast, email capture, tag management, Facebook connection and many other fixes and improvements, aiming to improve customer service efficiency.

Published on July 6, 2023 by Jana Kostelanska . Last list of oman whatsapp phone numbers on July 18, 2023 at 9:54 am.
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LiveAgent Monthly Update: June Edition
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Welcome to this month's LiveAgent Update post! We're excited to share with you the updates LiveAgent is rolling out in June. In keeping with our commitment to continually improve your experience, we're rolling out several enhancements and improvements that we believe will greatly improve your team's efficiency and your customers' experience. Stay tuned for our deep dives into these updates.

The exported ticket uses the account time instead of the agent time.
When you exported tickets to HTML or PDF, the time in the exported file was incorrect. This was because the time was exported according to the time zone set for the account in the database, while in the panel the time was correctly displayed according to the time zone of the agent's PC who exported the ticket. This fix unifies the time again so that the same time is displayed in the panel and in the exported ticket.