Google Maps Reviews - How to Get Them Well?
Posted: Wed Dec 11, 2024 8:15 am
Reviews added to a Google My Business listing are nothing more than recommendations from customers who have already used the services of a given company. This is one of the best ways to appreciate a company on the Internet or point out any shortcomings.
Opinions on Google Maps
Example of a positive review on Google Maps
Positive Google reviews
This is one of the most desired types of reviews on Google. No wonder, after all, which company wouldn't like to have a large number of positive reviews, making the Google listing look attractive. They are issued when a customer is satisfied with your services.
Example of a positive review on Google Maps
Example of a positive review on Google Maps
Negative reviews on Google Maps
Unfortunately, customers are increasingly leaving negative opinions. You have to remember that we - as people are more inclined to express frustration and dissatisfaction with a company's service than to leave positive opinions. Very often, positive references take a long time to earn - negative ones can be received immediately . It is therefore worth making every effort to meet all the customer's expectations, and in the event of any complications, to compensate them for the inconvenience.
Example of a negative review on Google Maps
Example of a negative review on Google Maps
Fake Google Reviews
Negative reviews on Google Maps are not always posted honestly. It often happens that you fight hard to gain positive Google reviews on your company profile and care about the satisfaction of every customer, and unfair competition leaves a lot of fake reviews on your account in a few minutes. This is definitely not fair. However, the good news is that we have a way to do this - you can remove such reviews. You will learn what to do in such a situation in the next part of the article.
BONUS: If your business profile receives a lot of negative linkedIn database reviews in a very short period of time, in most cases you won't have to remove them. Google will most likely do it for you. However, remember that the same rule applies to positive comments.
Do you run a local business and are looking for a way to reach your customers?
Choose positioning in Google Maps!
Check out the offer
Automatically generated opinions
When a significant number of negative reviews start to appear on your company profile, there is a possibility that they are generated automatically and added by a special program. This is a particular black hat move that should never be used. In such a case, it is worth contacting Google support to remove the negative reviews.
Another case of automatic opinions is the purchase of a certain number of positive comments. Currently, there are many companies on the market offering various packages of opinions. Contrary to appearances, many entrepreneurs use this solution and decide not only to buy Google opinions for themselves, but also negative ones for the competition. Of course, this is unfair - not only to competing companies that acquire opinions on their own, but also to potential customers.
According to the latest data in 2020:
55 million reviews were removed for violating Google policies (e.g., containing restricted content).
960,000 reviews and 300,000 profiles reported by Google users were removed.
160 million photos and 3.5 million videos that violated Google policies or were of low quality were reviewed and removed.
As you can see, the numbers are really big, and the rules for publishing were not created by accident! Google uses artificial intelligence for this, which efficiently detects any shortcomings in the matter of opinions.
Opinions from Local Guides
Currently, the Google Local Guides program has gained special authority . It is a community that connects with each other from almost all over the world. Their role is to verify information on Google My Business profiles, add new places and roads, but also visit locations and leave reviews about them. For this, they receive points and badges, thanks to which they can advance to a higher level.
Google Local Guides
Google Local Guides
Why are reviews from Local Guides highlighted here? This is because, after various tests, many experts claim that reviews from this type of user have more weight on Google Maps .
Although Google does not provide clear evidence of this state of affairs - one thing is certain. This type of Google review stands out from the crowd, because the profiles of local guides are marked with an asterisk. What's more, they usually leave extensive content in the comment, which has a huge impact. Of course, a positive review can help here, but a negative comment will also stand out.
Opinions on Google Maps
Example of a positive review on Google Maps
Positive Google reviews
This is one of the most desired types of reviews on Google. No wonder, after all, which company wouldn't like to have a large number of positive reviews, making the Google listing look attractive. They are issued when a customer is satisfied with your services.
Example of a positive review on Google Maps
Example of a positive review on Google Maps
Negative reviews on Google Maps
Unfortunately, customers are increasingly leaving negative opinions. You have to remember that we - as people are more inclined to express frustration and dissatisfaction with a company's service than to leave positive opinions. Very often, positive references take a long time to earn - negative ones can be received immediately . It is therefore worth making every effort to meet all the customer's expectations, and in the event of any complications, to compensate them for the inconvenience.
Example of a negative review on Google Maps
Example of a negative review on Google Maps
Fake Google Reviews
Negative reviews on Google Maps are not always posted honestly. It often happens that you fight hard to gain positive Google reviews on your company profile and care about the satisfaction of every customer, and unfair competition leaves a lot of fake reviews on your account in a few minutes. This is definitely not fair. However, the good news is that we have a way to do this - you can remove such reviews. You will learn what to do in such a situation in the next part of the article.
BONUS: If your business profile receives a lot of negative linkedIn database reviews in a very short period of time, in most cases you won't have to remove them. Google will most likely do it for you. However, remember that the same rule applies to positive comments.
Do you run a local business and are looking for a way to reach your customers?
Choose positioning in Google Maps!
Check out the offer
Automatically generated opinions
When a significant number of negative reviews start to appear on your company profile, there is a possibility that they are generated automatically and added by a special program. This is a particular black hat move that should never be used. In such a case, it is worth contacting Google support to remove the negative reviews.
Another case of automatic opinions is the purchase of a certain number of positive comments. Currently, there are many companies on the market offering various packages of opinions. Contrary to appearances, many entrepreneurs use this solution and decide not only to buy Google opinions for themselves, but also negative ones for the competition. Of course, this is unfair - not only to competing companies that acquire opinions on their own, but also to potential customers.
According to the latest data in 2020:
55 million reviews were removed for violating Google policies (e.g., containing restricted content).
960,000 reviews and 300,000 profiles reported by Google users were removed.
160 million photos and 3.5 million videos that violated Google policies or were of low quality were reviewed and removed.
As you can see, the numbers are really big, and the rules for publishing were not created by accident! Google uses artificial intelligence for this, which efficiently detects any shortcomings in the matter of opinions.
Opinions from Local Guides
Currently, the Google Local Guides program has gained special authority . It is a community that connects with each other from almost all over the world. Their role is to verify information on Google My Business profiles, add new places and roads, but also visit locations and leave reviews about them. For this, they receive points and badges, thanks to which they can advance to a higher level.
Google Local Guides
Google Local Guides
Why are reviews from Local Guides highlighted here? This is because, after various tests, many experts claim that reviews from this type of user have more weight on Google Maps .
Although Google does not provide clear evidence of this state of affairs - one thing is certain. This type of Google review stands out from the crowd, because the profiles of local guides are marked with an asterisk. What's more, they usually leave extensive content in the comment, which has a huge impact. Of course, a positive review can help here, but a negative comment will also stand out.