Dealing with High Call Volumes in Telemarketing

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Noyonhasan574
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Joined: Thu Dec 05, 2024 5:47 am

Dealing with High Call Volumes in Telemarketing

Post by Noyonhasan574 »

The telemarketing appointment setting team must fully understand your core products and services. Attitude is everything Smile In a telemarketing appointment setting, attitude is % of the job. Making an appointment on the phone is inherently difficult. When every call is answered with a positive attitude and a smile, it makes a difference. People who answer the phone will recognize it. The telemarketing appointment setting team is a direct extension of the company they represent, so the right attitude and voice is important.

Make sure your telemarketing appointment setting team is bahamas phone number material dedicated to making appointments. As a rule of thumb, when booking appointments over the phone, I advise my team to listen more and talk less. I also remind my appointment setting team members that they don’t need to be experts on the product or service. They just need to become experts in the art of booking appointments. My best appointment schedulers use the phrase “That’s a great question I’ll take note of it and make sure your sales rep addresses it.

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“Never give up at the first objection. One of the benefits of using an outsourced team for your telemarketing appointment setting program is knowing that the team is being coached to overcome objections. I tell my team that if they are rejected, find out Whatever the underlying objection is, remind the customer how the product or service can help the customer save money, increase productivity, improve relationships, or other core benefits, and make the effort to schedule an appointment. If you don't ask, you won't get it, and persistence does pay off.
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