How businesses are using it to improve CX
Posted: Sat Dec 07, 2024 8:56 am
The importance of chatbots in customer service lies in the fact that they can answer up to 80% of standard queries and improve response times by up to 99% . Without a doubt, by adopting them in customer relationship management, you will significantly improve the shopping experience at all points of the customer journey.
In addition, the platform has Augmented Intelligence , allowing human list of costa rica whatsapp phone numbers intervention when necessary, in a subtle and friendly way, preventing the customer from noticing the change for a better experience when interacting with brands.
On the other hand, Auronix Chat can be integrated with internal systems such as CRM or ERP, so that customer relationship management is more effective, based on data and a deep knowledge of the contact with whom you interact.
In short, with Auronix Chat you can optimize your customer management to the maximum thanks to a unified administration of all messaging channels, automating interactions and collecting valuable information to improve communication strategies.
In addition, the platform has Augmented Intelligence , allowing human list of costa rica whatsapp phone numbers intervention when necessary, in a subtle and friendly way, preventing the customer from noticing the change for a better experience when interacting with brands.
On the other hand, Auronix Chat can be integrated with internal systems such as CRM or ERP, so that customer relationship management is more effective, based on data and a deep knowledge of the contact with whom you interact.
In short, with Auronix Chat you can optimize your customer management to the maximum thanks to a unified administration of all messaging channels, automating interactions and collecting valuable information to improve communication strategies.