Ethical Telemarketing Practices
Posted: Sat Dec 07, 2024 5:50 am
- Personnel costs include wages, taxes, benefits, direct management costs (managers, supervisors, trainers, etc.). - Computer and technology costs include hardware, software and telephone equipment. - Telecom is usually cost per minute plus a fixed fee. The monthly cost of the telecommunications infrastructure you purchase. - Overhead and administrative expenses: This is a cost category that can vary significantly from company to company. Some companies allocate costs from "the company" and they have to pay them monthly. This can be based on department headcount or revenue generated by the department.
This typically includes senior management and shared services australia phone number library such as human resources, payroll, accounting, etc. - Rental costs: Add up the costs and divide by the number of remote service hours you forecast or have already used for your on-premise operations to get an "per hour" cost. Outsource Pricing Options If you are considering an outsourced telemarketing provider, you will typically see different pricing structures. - Hourly pricing is the most common pricing structure. Hourly pricing will vary based on the complexity of the plan and the skill level of the agent required.
For offshore, pricing can vary significantly depending on whether the location is nearshore (such as Mexico or Costa Rica), or India or the Philippines. - Many companies opt for an hourly plus commission or incentive structure. This will typically be paid out at around 10% per hour, with the other 100% earned as commission or incentives based on performance. -Performance pay is most often used on large projects with a proven track record of success. Most outsourcing providers will not accept a pay-for-performance program unless the client can share a valid track record demonstrating above-average revenue for the time the provider put into the program.
This typically includes senior management and shared services australia phone number library such as human resources, payroll, accounting, etc. - Rental costs: Add up the costs and divide by the number of remote service hours you forecast or have already used for your on-premise operations to get an "per hour" cost. Outsource Pricing Options If you are considering an outsourced telemarketing provider, you will typically see different pricing structures. - Hourly pricing is the most common pricing structure. Hourly pricing will vary based on the complexity of the plan and the skill level of the agent required.
For offshore, pricing can vary significantly depending on whether the location is nearshore (such as Mexico or Costa Rica), or India or the Philippines. - Many companies opt for an hourly plus commission or incentive structure. This will typically be paid out at around 10% per hour, with the other 100% earned as commission or incentives based on performance. -Performance pay is most often used on large projects with a proven track record of success. Most outsourcing providers will not accept a pay-for-performance program unless the client can share a valid track record demonstrating above-average revenue for the time the provider put into the program.