Personalization in Telemarketing Scripts: Does It Work?
Posted: Sat Dec 07, 2024 3:45 am
Number of sales in an hour is a common question we hear multiple times throughout the day and is an important KPI as we strive to get the most transactions per hour to be successful. As important as sph is, it's equally important to understand that it's not the only important metric. Other key performance indicators include contacts per hour, call minutes and conversion rates. These are all elements of an assessment team as they all play a role in helping to improve sph.
Glossary of Call Center Abbreviations Contacts per hour (cph) This is the number of contacts an agent can make per hour (total contacts divided by total hours). This is important because if agents don’t contact afghanistan phone number library customers, they can’t sell to customers. Cph can be assessed in several ways. Determine if there are certain times of the day that are peak times for reaching out to contacts, or evaluate if it's a specific day. When you are able to determine the best time to contact your customers, it certainly provides an advantage in building your team to generate more sales.
If cph is low, dig into the data and ask why. Consider whether the list is good, or whether there may be a large number of bad numbers. Conversion Rate This calculation includes the number of opportunities that were talked to an agent and converted into a sale (total contacts divided by total sales). So no matter how many hours are spent on a marketing campaign, this helps decision-makers evaluate how well the team is performing against goals. Understanding this is important on many levels. If your conversion rate is low, you must evaluate why.
Glossary of Call Center Abbreviations Contacts per hour (cph) This is the number of contacts an agent can make per hour (total contacts divided by total hours). This is important because if agents don’t contact afghanistan phone number library customers, they can’t sell to customers. Cph can be assessed in several ways. Determine if there are certain times of the day that are peak times for reaching out to contacts, or evaluate if it's a specific day. When you are able to determine the best time to contact your customers, it certainly provides an advantage in building your team to generate more sales.
If cph is low, dig into the data and ask why. Consider whether the list is good, or whether there may be a large number of bad numbers. Conversion Rate This calculation includes the number of opportunities that were talked to an agent and converted into a sale (total contacts divided by total sales). So no matter how many hours are spent on a marketing campaign, this helps decision-makers evaluate how well the team is performing against goals. Understanding this is important on many levels. If your conversion rate is low, you must evaluate why.