The bot processes the user's request and gives the required response. Messaging, both fantuan database and voice, can take place via instant messaging, on a website, in a mobile app, or via a phone.
Table of Contents [ Hide ]
How chatbots work
Rule-based chatbots
AI-powered chatbots
Why use chatbots in business?
Business benefits of chatbots
Chatbots on social media and messaging
Conclusion
How chatbots work
Depending on how the bots work, there are two main types: rule-based chatbots (standard or limited) and AI-based chatbots (smart or self-learning).
Rule-based chatbots
These chatbots interact with the user based on the keywords in the query. Often, the bot itself prompts the user to select a keyword, as it is nearly impossible to find all the words a person can use in a question.
If the bot does not find the keywords included in its program in the request, it will not be able to provide an answer. Typically, in such cases, the user will be redirected to a "real" employee.
It works on the basis of keywords and does not answer questions that do not have keywords.
You can't learn from previous user experience, so improvements must be made manually.
Communication seems robotic.
Quick and easy implementation.
AI-powered chatbots
AI chatbots are based on NLP techniques, as well as speech recognition and text processing techniques using neural networks. Such bots will answer the user, even if he entered a non-standard question. The main advantage is the ability to self-learn.
Uses NLP to recognize user input.
Learn independently based on machine learning algorithms.
Communication seems more realistic .
The implementation process is more complicated and takes longer.
The winner seems clear. But not everything is so simple. Before choosing a chatbot for business, decide what tasks you want to automate. Sometimes, a rules-based chatbot can work just as well as a self-learning bot. It is also worth noting that AI bots are suitable for companies that already have a lot of data to quickly train a neural network.
