Forewarned is forearmed!
Posted: Thu Dec 05, 2024 9:39 am
Why is it necessary to warn customers that the company records all telephone conversations?
The "recording telephone conversations" function is one of united states of america phone number library the most popular in the Virtual PBX. Thus, modern cloud PBXs allow not only to record all conversations that took place in the company, but also to store this information on a hard drive or in the cloud.
From poverty to prison
In life, all sorts of situations happen, not always pleasant. For example, it is not uncommon for clients to file lawsuits against a company, in which they can accuse it of anything.
In such cases, the "Record a telephone conversation" function from the MCN Telecom Virtual PBX will be of great help, as it can serve as evidence in court proceedings. However, the audio recording will only have legal force if the client has been warned in advance that all his conversations are being recorded.
Provide evidence
A recording of a conversation as evidence in court can often play a decisive role in a trial, especially if it is the only evidence of one's case.
What violations can be confirmed using audio recordings in court?
- verbal threats
- insults
- recognition of debt
- extortion and bribes
At the same time, lawyers recommend adhering to the following rules when using recordings of conversations in court:
- a petition to include an audio recording in the case must be made in writing
- in this document indicate when, by whom and under what conditions the audio recording was made
- attach a text transcript to the audio recording
- indicate that the audio recording was made for the purposes of self-defense in accordance with Article 12 of the Civil Code of the Russian Federation
It is important that difficulties in presenting an audio recording in court as evidence may arise if it is illegible. This problem is relevant for voice recorders, but in the Virtual PBX the quality of conversation recordings meets the highest requirements.
The "recording telephone conversations" function is one of united states of america phone number library the most popular in the Virtual PBX. Thus, modern cloud PBXs allow not only to record all conversations that took place in the company, but also to store this information on a hard drive or in the cloud.
From poverty to prison
In life, all sorts of situations happen, not always pleasant. For example, it is not uncommon for clients to file lawsuits against a company, in which they can accuse it of anything.
In such cases, the "Record a telephone conversation" function from the MCN Telecom Virtual PBX will be of great help, as it can serve as evidence in court proceedings. However, the audio recording will only have legal force if the client has been warned in advance that all his conversations are being recorded.
Provide evidence
A recording of a conversation as evidence in court can often play a decisive role in a trial, especially if it is the only evidence of one's case.
What violations can be confirmed using audio recordings in court?
- verbal threats
- insults
- recognition of debt
- extortion and bribes
At the same time, lawyers recommend adhering to the following rules when using recordings of conversations in court:
- a petition to include an audio recording in the case must be made in writing
- in this document indicate when, by whom and under what conditions the audio recording was made
- attach a text transcript to the audio recording
- indicate that the audio recording was made for the purposes of self-defense in accordance with Article 12 of the Civil Code of the Russian Federation
It is important that difficulties in presenting an audio recording in court as evidence may arise if it is illegible. This problem is relevant for voice recorders, but in the Virtual PBX the quality of conversation recordings meets the highest requirements.