How to connect a new office to the company's general telephony without abandoning the IP-PBX. Case of a B2B company
Posted: Thu Dec 05, 2024 8:20 am
Virtual PBX is a relatively new solution for business. Despite the fact that it has rich functionality, to connect you need to give up configured and reliable operating telephony. Not all companies are ready to do this.
Purchasing and setting up your own IP PBX for a company is an sweden phone number library expensive investment. There is no point in completely dismantling it, throwing away the working equipment in order to expand the functionality - this is not always commercially feasible. But what to do to keep up with the capabilities of competitors?
Client Features
The company that contacted us has been on the market for over 10 years and offers large companies B2B services in the field of legal and accounting support. Several years ago, its specialists installed an IP-PBX on their own servers. It was convenient: their own equipment does not depend on possible problems with the equipment of other companies, keeps data absolutely safe, supports all the functionality of the previously existing mini-PBX and provides additional opportunities.
However, over the last year, the business has expanded by launching new areas of work. Thus, it became necessary to open a second office with a large call center: now, in addition to the main office of the company in Moscow, a branch has appeared in Perm. Among other things, this meant expanding telephony.
Opening a new branch is a risk, and our client was not sure how many employees would work with telephony in three months, a year, and several years. They did not want to spend a large budget on purchasing and setting up additional equipment. In addition, after the IP-PBX was installed, it had become outdated, and there were not enough technical specialists to improve it.
The company approached us to find a solution to compare the capabilities of our and their own systems and evaluate whether it was worth replacing the current PBX with a virtual one.
Finding a solution
The solution developed for the client must include maximum telephony functionality.
However, the company's management was not ready to give up its own IP telephony for the main office. The budget was constantly invested in the installation and maintenance of the system, and the system was largely modified to meet the individual needs of the company.
We proposed to use a compromise option, combining the capabilities of our own and Virtual PBX into a single system with a common numbering plan. This will solve several problems:
It will be possible to quickly connect telephony to a new office without spending the budget on purchasing and setting up equipment and the work of your own technical specialist;
If necessary, the Virtual PBX can be quickly scaled, increasing the number of call center employees;
The entire company's telephony will receive additional capabilities, and specialists in both departments will be able to use the maximum modern functionality of the Virtual PBX without losing the old capabilities.
At the same time, which was extremely important for the client, a single common numbering plan will be in effect. The company's phone number will be preserved, and clients will be able to call it and immediately (or through the secretary) dial the employee's short number, no matter what department he works in.
All calls from employees within the company, even to another office, will also be via short numbers. This, in the opinion of our client, will help to unite the team regardless of distance.
At the same time, incoming calls from clients will be distributed according to a single algorithm prescribed in the system, without division into IP and Virtual PBX. For each call, connected functions will be in effect, for example, a voice menu, call recording and many others.
All this will allow us to create a single convenient telephony system in such a way as to take the best from the existing telephony and add new features to it at minimal cost.
Result
Connecting Virtual Telephony for the new office and integrating the system with the main office IP telephony, taking into account the customer's wishes, took . After that, the telephony could be used.
Six months after the connection, we asked our client to tell us whether the integration of the Virtual PBX helped in building business processes. He was completely satisfied with the cooperation and provided us with feedback:
"We thank MCN Telecom for their prompt and highly professional work in creating and maintaining a single telecommunications platform for two divisions of our company. The integration was completed within the specified timeframe, and we have not had any technical problems since then during our entire cooperation. We are ready to recommend them as responsible, experienced and reliable partners."
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Purchasing and setting up your own IP PBX for a company is an sweden phone number library expensive investment. There is no point in completely dismantling it, throwing away the working equipment in order to expand the functionality - this is not always commercially feasible. But what to do to keep up with the capabilities of competitors?
Client Features
The company that contacted us has been on the market for over 10 years and offers large companies B2B services in the field of legal and accounting support. Several years ago, its specialists installed an IP-PBX on their own servers. It was convenient: their own equipment does not depend on possible problems with the equipment of other companies, keeps data absolutely safe, supports all the functionality of the previously existing mini-PBX and provides additional opportunities.
However, over the last year, the business has expanded by launching new areas of work. Thus, it became necessary to open a second office with a large call center: now, in addition to the main office of the company in Moscow, a branch has appeared in Perm. Among other things, this meant expanding telephony.
Opening a new branch is a risk, and our client was not sure how many employees would work with telephony in three months, a year, and several years. They did not want to spend a large budget on purchasing and setting up additional equipment. In addition, after the IP-PBX was installed, it had become outdated, and there were not enough technical specialists to improve it.
The company approached us to find a solution to compare the capabilities of our and their own systems and evaluate whether it was worth replacing the current PBX with a virtual one.
Finding a solution
The solution developed for the client must include maximum telephony functionality.
However, the company's management was not ready to give up its own IP telephony for the main office. The budget was constantly invested in the installation and maintenance of the system, and the system was largely modified to meet the individual needs of the company.
We proposed to use a compromise option, combining the capabilities of our own and Virtual PBX into a single system with a common numbering plan. This will solve several problems:
It will be possible to quickly connect telephony to a new office without spending the budget on purchasing and setting up equipment and the work of your own technical specialist;
If necessary, the Virtual PBX can be quickly scaled, increasing the number of call center employees;
The entire company's telephony will receive additional capabilities, and specialists in both departments will be able to use the maximum modern functionality of the Virtual PBX without losing the old capabilities.
At the same time, which was extremely important for the client, a single common numbering plan will be in effect. The company's phone number will be preserved, and clients will be able to call it and immediately (or through the secretary) dial the employee's short number, no matter what department he works in.
All calls from employees within the company, even to another office, will also be via short numbers. This, in the opinion of our client, will help to unite the team regardless of distance.
At the same time, incoming calls from clients will be distributed according to a single algorithm prescribed in the system, without division into IP and Virtual PBX. For each call, connected functions will be in effect, for example, a voice menu, call recording and many others.
All this will allow us to create a single convenient telephony system in such a way as to take the best from the existing telephony and add new features to it at minimal cost.
Result
Connecting Virtual Telephony for the new office and integrating the system with the main office IP telephony, taking into account the customer's wishes, took . After that, the telephony could be used.
Six months after the connection, we asked our client to tell us whether the integration of the Virtual PBX helped in building business processes. He was completely satisfied with the cooperation and provided us with feedback:
"We thank MCN Telecom for their prompt and highly professional work in creating and maintaining a single telecommunications platform for two divisions of our company. The integration was completed within the specified timeframe, and we have not had any technical problems since then during our entire cooperation. We are ready to recommend them as responsible, experienced and reliable partners."
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The quality of customer service on the phone impacts business performance – this statement has long been an axiom.
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Add a comment
Name *
Email *
Website
Comment
Save my name, email, and website in this browser for the next time I comment.
Search
Search
Tags
5G CRM IoT IT MVNO SIM cards SMS VATS data legislation calls cases operators roaming market connection telephony technologies trends
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