In this article, we will take a detailed look at how this solution works and what benefits it brings to your business.
What are Missed Call Notifications?
Missed call notifications are messages sent to email, Telegram slovenia phone number library bot or via SMS, which contain information about an unanswered call. It is important to note that in MCN Telecom a call is considered missed when the connection with the operator was not established. If the caller was listening to the voice menu and the connection was cut off, this is also a missed call. To receive a message about such calls, you need to create an integration trigger. Read on to find out how this integration works.
How do Missed Call Notifications work?
You can set up such notifications for a number connected to the Virtual PBX or not connected to it.
Let's look at this process step by step:
1) First of all, you need to create a filter so that the system sends messages only about missed calls. To do this, in the MCN Telecom Personal Account section "Integrations" and the "Filters" tab, select the event "PBX: Incoming call ended" or "Incoming call ended".
Next, create a new filter: add the "answered" variable, select the "equals" condition and the value "0". This means that the filter will select only unanswered calls.
2) Go to the "Integration triggers" tab. In accordance with the number, you need to select the appropriate event type - "PBX: Incoming call ended" or "Incoming call ended".
3) Then select the action that will be performed when the event occurs, or in other words, the trigger. Depending on the channel in which you plan to receive notifications, this can be "Email: Send letter", "Telegram: Send message" or "SMS: Send message".
4) In order for the action to be performed, you need to create an integration with one of the services: "Email: Send letter", "Telegram: Send message" or "SMS: Send message"
5) Next, you need to apply a filter for missed calls.
6) At the final stage, you need to select the parameters that will be indicated in the message about the missed call.
What does Missed Call Notifications contain?
The content of the missed call message is determined by the parameters selected when configuring the integration trigger.
Among the available options are:
Caller's phone number is the number from which the missed call was received;
Operator number - the number you called;
Personal account number is the account to which the operator number is linked;
Virtual PBX number;
Event creation time and others.
If sending is done via e-mail, it is necessary to specify the letter title, in which variables are also substituted. Then the subject of the letter in the mail may look like "Missed call from number +7...".
