Satisfaction Survey | Measure the quality of service provided by agents
Posted: Wed Jan 22, 2025 9:53 am
Since it was regulated by law ( DECREE Nº 6.523 ), the SAC has served as the main channel of communication between the customer and the company. This practical solution has been beneficial for both parties. Service has improved greatly through analysis of the results of satisfaction surveys based on the experience of the customer and attendants.
In addition to the CSAT – Customer Satisfaction Score, which is an assessment of your customer’s satisfaction with your service in the short term, there is also uganda phone numbers the NPS – Net Promoter Score methodology. The NPS assessment measures how loyal consumers/customers are to the brand. These two metrics make the challenge of finding out what customers are feeling less tortuous and more assertive. In addition, it suggests customer experience management.
Why is it important?
Satisfaction surveys help companies improve their services and products through the opinions of those who matter most – the customer. That’s why it’s very common to see large companies asking for satisfaction scores at the end of a service, whether by email or especially by phone. Our goal here is to show your company’s potential. Have you ever imagined how this feature could boost customer retention and brand awareness? You can create an IVR yourself to define service queues and create service surveys in just a few minutes with 55PBX. We believe in small, medium and large companies. This technology is more accessible than you might think, so take the opportunity to talk to an expert about it.
In addition to the CSAT – Customer Satisfaction Score, which is an assessment of your customer’s satisfaction with your service in the short term, there is also uganda phone numbers the NPS – Net Promoter Score methodology. The NPS assessment measures how loyal consumers/customers are to the brand. These two metrics make the challenge of finding out what customers are feeling less tortuous and more assertive. In addition, it suggests customer experience management.
Why is it important?
Satisfaction surveys help companies improve their services and products through the opinions of those who matter most – the customer. That’s why it’s very common to see large companies asking for satisfaction scores at the end of a service, whether by email or especially by phone. Our goal here is to show your company’s potential. Have you ever imagined how this feature could boost customer retention and brand awareness? You can create an IVR yourself to define service queues and create service surveys in just a few minutes with 55PBX. We believe in small, medium and large companies. This technology is more accessible than you might think, so take the opportunity to talk to an expert about it.