Be able to offer other options
Posted: Wed Jan 22, 2025 7:02 am
Try to improve your professional level, attend trainings and seminars for managers. The interlocutor perfectly feels your qualifications when you competently and confidently conduct a conversation on the phone, representing your company.
if you don’t currently have the product that the buyer needs.
The direction of the communication vector is “manager – client”, but not vice versa.
If during a telephone conversation it malaysia mobile phone numbers database becomes clear that a company or store representative should contact the consumer, indicate the exact time of the call.
As soon as you realize that you will not be able to complete the work under the contract on time or an unforeseen situation has arisen, be sure to call the customer back and warn him.
When talking on the phone about the main issue, don’t forget to invite your interlocutor to the next promotional event (to get a sample or take a catalog) or offer him to buy something inexpensive.
Sometimes, to make a decision, you have to push a person to buy, somehow stimulate him to take active actions. Therefore, do not forget to ask one of these questions at the end of a telephone conversation: "What date should we arrange delivery for?" or "What product have you decided to buy?"
The customer will be interested in information about promotions and discounts announced for the products he was going to buy. Be sure to tell him about it.
The interlocutor should not have the feeling that they are being sold stale goods. Construct the conversation on the phone as if you were telling yourself about the products that your company produces.
After calculating the final amount of the transaction, indicate to the customer what percentage of the discount he was given was.
One of the most unsuccessful techniques for creating a specialist-client relationship and convincing a customer to buy a product is a phrase like "This is the last one in stock." Come up with a more creative way.
Customers are ordinary people with their own habits and abilities. Sometimes a person needs to speak out loud their thoughts to make a final decision. Therefore, do not rush or interrupt the interlocutor if, in your opinion, he or she is talking to you on the phone for too long. In order not to fall behind your work schedule, allocate some time for negotiations with some reserve. If you planned to have a conversation on the phone in half an hour, do not schedule any other activities (meetings, trips, conferences) for the next hour.
If suddenly during a telephone conversation you need to answer another equally important call or an employee's request, use the "hold" function. It is available in almost any device (the name may change) and keeps the interlocutor on the line while you quickly resolve the problems that have arisen.
Make it a rule to say goodbye to your interlocutor politely and cordially at the end of a telephone conversation. You won't believe it, but many people consider this unnecessary and simply hang up, considering the conversation over.
if you don’t currently have the product that the buyer needs.
The direction of the communication vector is “manager – client”, but not vice versa.
If during a telephone conversation it malaysia mobile phone numbers database becomes clear that a company or store representative should contact the consumer, indicate the exact time of the call.
As soon as you realize that you will not be able to complete the work under the contract on time or an unforeseen situation has arisen, be sure to call the customer back and warn him.
When talking on the phone about the main issue, don’t forget to invite your interlocutor to the next promotional event (to get a sample or take a catalog) or offer him to buy something inexpensive.
Sometimes, to make a decision, you have to push a person to buy, somehow stimulate him to take active actions. Therefore, do not forget to ask one of these questions at the end of a telephone conversation: "What date should we arrange delivery for?" or "What product have you decided to buy?"
The customer will be interested in information about promotions and discounts announced for the products he was going to buy. Be sure to tell him about it.
The interlocutor should not have the feeling that they are being sold stale goods. Construct the conversation on the phone as if you were telling yourself about the products that your company produces.
After calculating the final amount of the transaction, indicate to the customer what percentage of the discount he was given was.
One of the most unsuccessful techniques for creating a specialist-client relationship and convincing a customer to buy a product is a phrase like "This is the last one in stock." Come up with a more creative way.
Customers are ordinary people with their own habits and abilities. Sometimes a person needs to speak out loud their thoughts to make a final decision. Therefore, do not rush or interrupt the interlocutor if, in your opinion, he or she is talking to you on the phone for too long. In order not to fall behind your work schedule, allocate some time for negotiations with some reserve. If you planned to have a conversation on the phone in half an hour, do not schedule any other activities (meetings, trips, conferences) for the next hour.
If suddenly during a telephone conversation you need to answer another equally important call or an employee's request, use the "hold" function. It is available in almost any device (the name may change) and keeps the interlocutor on the line while you quickly resolve the problems that have arisen.
Make it a rule to say goodbye to your interlocutor politely and cordially at the end of a telephone conversation. You won't believe it, but many people consider this unnecessary and simply hang up, considering the conversation over.