We tell you how one of our clients
Posted: Sun Jan 19, 2025 6:53 am
A third solution was needed that would help achieve the business objective without destroying the existing system, but by strengthening it. Finding a solution We suggested continuing to use the current PBX in the company, and additionally connecting a Mobile SIP trunk for remote and field employees. In this case, it is possible to create a single telephone network for all employees with the capabilities of their own IP PBX. We prepared MCN Telecom SIM cards for the customer's employees and added numbers to the corporate PBX. Thus, employees were able to connect to a single corporate telephone network remotely, regardless of their location: they could work from the office, home or a business trip, it did not matter. In doing so, it was possible to achieve the required goals: All employees now have short internal numbers, calls to which are free; All IP PBX functionality has been preserved, including the ability to analyze call reports; it remains possible to use internal and external telephone conferences using the IP PBX functionality; Clients saw calls from employees from the company's general number and called managers through it.
Results In this way, the company maintained croatia whatsapp number data 5 million a reliable corporate communication network between employees and was able to save on telephony compared to using regular mobile numbers and monitor the conversations of remote employees.Most of us work a standard schedule - until 6 or 7 p.m. on weekdays, and managers of online stores and services are no exception. It is no longer possible to clarify a question of interest via online chat in the evening... And because of this, companies can lose customers who simply do not have the opportunity to contact managers at other times. solved this problem with the help of telephony technologies. Features of the MCN Telecom client Our customer is an online store of designer women's clothing.
You can place an order 24/7, but the online consultant chat (and support in social networks) only works during the day. In the evening, the buyer can only leave a request for a call back so that the manager can contact him during business hours. During the evening and night, as well as holidays, such requests always appear. Before contacting us, the company's director analyzed the site's traffic. It turned out that users most often visit the catalog in the evening and closer to night, less often - early in the morning, regardless of the source of the visit. There are much fewer of them during the day. He suggested that users would be most comfortable receiving answers at this time and, without the ability to contact support and get answers to their questions, they might leave the site and go to competitors.
Results In this way, the company maintained croatia whatsapp number data 5 million a reliable corporate communication network between employees and was able to save on telephony compared to using regular mobile numbers and monitor the conversations of remote employees.Most of us work a standard schedule - until 6 or 7 p.m. on weekdays, and managers of online stores and services are no exception. It is no longer possible to clarify a question of interest via online chat in the evening... And because of this, companies can lose customers who simply do not have the opportunity to contact managers at other times. solved this problem with the help of telephony technologies. Features of the MCN Telecom client Our customer is an online store of designer women's clothing.
You can place an order 24/7, but the online consultant chat (and support in social networks) only works during the day. In the evening, the buyer can only leave a request for a call back so that the manager can contact him during business hours. During the evening and night, as well as holidays, such requests always appear. Before contacting us, the company's director analyzed the site's traffic. It turned out that users most often visit the catalog in the evening and closer to night, less often - early in the morning, regardless of the source of the visit. There are much fewer of them during the day. He suggested that users would be most comfortable receiving answers at this time and, without the ability to contact support and get answers to their questions, they might leave the site and go to competitors.