Managers did not immediately notice requests
Posted: Sat Dec 28, 2024 10:56 am
How many call center managers can an online store allocate to confirm and process orders? And will they be able to respond instantly, so that customers don’t have to wait on the line? Even if there are almost no problems with this, it will not be enough after a successful advertising campaign, when orders become much higher than usual. We tell you how to cope with this using the example of one of our clients.
Project Features
Our client is a large online store of electrical oman telegram data equipment. Before contacting us, they processed orders in the traditional way: after the client clicked on the "place an order" button, the application was sent to the manager, and he called the buyer.
Unfortunately, not all calls were processed on time. , and did not always have time to call quickly. On average, customers waited 2-3 hours for a call, and many managed to contact other stores during this time. In addition, managers accidentally missed some requests, and the store lost customers.
Our task was to improve the situation. It was necessary to reduce the time of call processing and stop the loss of clients.
Business automation
We help companies reduce costs and increase profits using business automation solutions. And in this case, we offered to implement a Voice Robot to process applications.
This robot simplified the work of the call center by performing its tasks:
calls to the client who left the application to clarify and confirm the order;
conversation with the buyer and confirmation or change of the order composition at the customer's request.
After placing an order, the buyer does not need to wait for a manager to call. The robot contacts the client instantly and automatically.
Project Features
Our client is a large online store of electrical oman telegram data equipment. Before contacting us, they processed orders in the traditional way: after the client clicked on the "place an order" button, the application was sent to the manager, and he called the buyer.
Unfortunately, not all calls were processed on time. , and did not always have time to call quickly. On average, customers waited 2-3 hours for a call, and many managed to contact other stores during this time. In addition, managers accidentally missed some requests, and the store lost customers.
Our task was to improve the situation. It was necessary to reduce the time of call processing and stop the loss of clients.
Business automation
We help companies reduce costs and increase profits using business automation solutions. And in this case, we offered to implement a Voice Robot to process applications.
This robot simplified the work of the call center by performing its tasks:
calls to the client who left the application to clarify and confirm the order;
conversation with the buyer and confirmation or change of the order composition at the customer's request.
After placing an order, the buyer does not need to wait for a manager to call. The robot contacts the client instantly and automatically.