Features of the MCN Telecom client

[ritu500]

The chatbot offers the user to select a topic for contacting the clinic from several options (“Make an appointment”, “Reschedule or cancel an appointment”, “Ask a question”, “Request a call”) and develops a dialogue based on the selected option. Just like the Voice Robot, it can answer the user's most popular questions, record his appointment or perform other routine tasks. At the same time, the user can call the manager to the chat at any time, and he will give more detailed advice. Thus, the chatbot simplifies work with requests and at the same time improves the quality of customer service. It responds to all requests instantly, 24/7, and never forgets to save data in the CRM. Results The introduction of the tools helped the medical center significantly improve the standards of handling requests: The response speed to requests became instantaneous, and all requests began to be processed around the clock; The number of missed calls decreased from 15% to 2%; The flow of processed requests increased by 2.



5 times. All this helped the company mexico telegram data develop and scale its business and at the same time helped reduce costs for call center specialists.When choosing a company for turnkey repairs of an apartment or house, we always make a very difficult choice: if we make a mistake, the work will have to be redone, paying twice, if not three times more. Therefore, attracting each client for a repair company is not an easy task. We will tell you how to solve it most effectively. We were approached by a company that has been providing turnkey apartment and cottage renovation services in Moscow and the Moscow region for over 10 years. They work with new buildings and initial finishing, as well as with major and cosmetic repairs of the secondary market, helping to update and transform the space.



The company employs highly professional architects and interior designers, foremen, craftsmen and engineers, and the company is proud of the quality of their work and helps them constantly improve their skills at corporate courses. Clients are satisfied with the work done, and a significant portion of new customers come on recommendations from their friends and acquaintances. However, the industry is very competitive. Clients make decisions slowly, weighing many factors, and each deal must be fought for. Our client set us an interesting task: to increase the conversion rate at several levels of the sales funnel, using all the necessary telephony tools for this. Finding a solution First contact with the client First of all, you need to make sure that you do not miss a single request from a potential client, even if they call or write outside of working hours, on weekends or holidays.