How to pay only for calls that generate profit?
Posted: Sat Dec 28, 2024 10:05 am
If the client chose to contact the administrator in the voice menu, then while waiting for a response, he listened to information about current promotions with the ability to immediately schedule a visit Results With the help of the Voice Robot, MCN Telecom managed to increase the share of self-registration for procedures to 90% in 6 months. In addition, the robot completely took over voice reminders about procedures, which in total significantly reduced the amount of time per day spent by the administrator on telephone conversations - by almost 50 minutes! Since there was a short pause after the signal about an incoming call, when the client listened to the message about promotions, the administrator began to manage the conversation with the salon visitors more efficiently, without interrupting in the middle of a phrase to answer the call.
According to the director and owner of the malaysia telegram data beauty center, by reducing the time spent on typical calls and focusing on the customer experience during visits, it was possible to bring back some of the regular guests. In addition, timely informing clients about bonus offers under the loyalty program only in the first three months of automatic calling led to an increase in the share of repeat calls by 18% compared to the average for the previous six months. Each employee pays for personal calls out of his own pocket - this is what happens most often. However, when there is a large flow of outgoing calls from corporate numbers, some employees may start using the company's resource for personal purposes.
The organization may also lose money on long telephone conversations, especially with neighboring countries, if they are not converted into income. To help businesses optimize their communication costs and be sure that every ruble spent on telephone calls works to generate profit, the VATS Expense Control function was invented. We will tell you how the implementation of Expense Control helped a company that produces equipment for restaurants to reduce telephony costs. Features of the MCN Telecom client We were approached by a manufacturer of professional equipment for restaurants and food production, which is sold throughout the CIS. Since the average bill is quite high, negotiations with clients are often multi-stage and lengthy, so it is important for management to be able to control bills for using the phone.
According to the director and owner of the malaysia telegram data beauty center, by reducing the time spent on typical calls and focusing on the customer experience during visits, it was possible to bring back some of the regular guests. In addition, timely informing clients about bonus offers under the loyalty program only in the first three months of automatic calling led to an increase in the share of repeat calls by 18% compared to the average for the previous six months. Each employee pays for personal calls out of his own pocket - this is what happens most often. However, when there is a large flow of outgoing calls from corporate numbers, some employees may start using the company's resource for personal purposes.
The organization may also lose money on long telephone conversations, especially with neighboring countries, if they are not converted into income. To help businesses optimize their communication costs and be sure that every ruble spent on telephone calls works to generate profit, the VATS Expense Control function was invented. We will tell you how the implementation of Expense Control helped a company that produces equipment for restaurants to reduce telephony costs. Features of the MCN Telecom client We were approached by a manufacturer of professional equipment for restaurants and food production, which is sold throughout the CIS. Since the average bill is quite high, negotiations with clients are often multi-stage and lengthy, so it is important for management to be able to control bills for using the phone.