Repeat sales to b2c clients For this

[ritu500]

Solution For each of the scenarios, the following were connected: multi-channel numbers, an auto-dialing module, a Question-Answer speech synthesis and recognition function, and a Call Recording function. We also set up the integration of the Virtual PBX with the CRM system so that information about all interactions with clients was available in a single interface to every call center employee. Outgoing calls Cold calling of b2b clients The voice robot called companies, offering to take part in an industry study on reducing business risks or to receive ready-made results with recommendations. In this way, we were able to update the data and warm up clients who were previously unfamiliar with the customer for subsequent communication with sales managers. scenario, a notification about the approaching renewal date of the insurance contract was set up via web hooks.



The smart system automatically created lebanon telegram data a task to make a call, and the voice robot voiced a special offer to the client and automatically connected him with a personal consultant, or created a task to call back. Incoming calls Information in the interactive menu The voice robot was connected to a smart IVR, where it recognized a request given in free form and consulted clients instead of a first-line support employee. Thanks to data synchronization with the CRM system, the robot could voice not only information from the knowledge base, but also individual data - policy number, contract conclusion date, status of the decision on the insurance case. Results Thanks to the fast and correct service of the voice assistant on incoming calls, the company managed to increase customer satisfaction by 6% in just two months.



In combination with automatic calling for contract renewals, this led to a 12% increase in repeat sales within six months of the implementation of the robotic solution. Outgoing calls to corporate clients using the robot brought in 2.25 times more new clients than the database processing by managers for the same period before the launch of the smart assistant. Since the script and mechanics of cold sales were completely redesigned, such a comparison cannot be called completely correct, but the director of sales to b2b clients was satisfied with the speed and efficiency of the voice robot. "Our best employee in his category," the head of the call center described the voice robot. "What is especially valuable is that he does not compete with people, but helps them focus on the most difficult tasks, improving their professional level.