Why entrust the management of your customer reviews to Digitaleo?

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Customer reviews are a pillar of your online reputation . Prospects mostly consult them before choosing the establishment where to go. In fact, a third of buyers do not buy in a physical store without first consulting customer reviews.

Carrying out review management is time-consuming and requires diligence, particularly for a network of brands with many points of sale. But rest assured, at Digitaleo we have designed a customer review management platform to make your life easier.

Find out why you should entrust the management cameroon mobile phone number list of your customer reviews to Digitaleo and how we support you at every stage!


1. Systematic collection of customer reviews via suitable channels
2. Alerts and a content library for 100% responses to your customer reviews
3. A global and local analysis of your review management KPIs
4. One platform for all your needs
Conclusion


why entrust the management of your customer reviews to digitaleo -

1. Systematic collection of customer reviews via suitable channels
Let's start with a number: 88% of consumers trust online reviews as much as personal recommendations. This means that the more customer reviews you have, the more credible your e-reputation is in the eyes of Internet users because you are recommended by many people they trust.

To get the most feedback, you need to use your databases to systematically send a customer review collection request after each in-store purchase.

Digitaleo supports you in collecting your customer reviews by providing you with customizable templates (emails and SMS) specially designed to encourage clicks and increase your return rate. Depending on your strategy, two possibilities of use are available to you. Either the head office shares a ready-to-use communication template with the points of sale that update it, or the head office sends the messages directly with local customization fields that are implemented automatically. In both cases, your consumer receives a solicitation that appears to come directly from their local point of sale.

customizable templates for customer reviews on Digitaleo

Example of email and SMS for collecting customer reviews via Digitaleo

Digitaleo's customer review collection templates combine simplicity and performance because we know that 53% of consumers do not publish reviews online due to lack of time. We offer templates on different channels (emails and SMS) to adapt to your targets and their habits. For example, know that an SMS is read almost instantly (92% of marketing SMS are opened within 4 minutes of receiving them) and has a higher opening rate.

Finally, to maximize your collection of customer reviews and cover all channels, consider installing terminals or tablets directly in stores.



why entrust the management of your customer reviews to Digitaleo -

2. Alerts and a content library for 100% responses to your customer reviews
Responding to your customer reviews is also very important in managing your review management . Be aware that 95% of French Internet users who read customer reviews online also read the professional's responses. Your responses increase your credibility and your consideration of your customers' opinions. Whether they are positive or negative.

In its customer review solution , Digitaleo allows you to receive alerts for each point of sale when a new customer review is published. This allows you to never miss a single one and to be able to respond to it quickly (ideally in less than 72 hours).



notification when publishing Digitaleo customer reviews

Example of templates for responding to customer reviews via Digitaleo

The customer review management platform also supports you on the content of the responses thanks to its content library. With this tool, you can offer your points of sale response frames (to be customized locally) based on the rating and subjects of the customer reviews . By bringing ease of use to your network, you ensure a better response rate! It is also a guarantee for you that the responses to your customer reviews comply with your charter and do not create bad buzz in the event of an inappropriate message.