How to create a customer feedback portal
Posted: Thu Dec 26, 2024 5:51 am
Where would our businesses be if we didn't listen to our customers? In the graveyard of failed businesses, that's where. Customer feedback is essential to offering customers products and services they actually want to pay for and to making sure you don't lose the customers you already have.
But it's difficult to get customers to japan mobile phone numbers database complete surveys, and it's time-consuming to approach them for research interviews.
So how should you collect feedback?
In this post, we dive into the options for creating a feedback portal that will help you organize customer feedback in one place.
What is a customer feedback portal?
A customer feedback portal is an application, player or website that customers can use to give feedback about the business at any time.
It is very different from a survey, market research session or focus group because they all take place during a set time. On the other hand, a feedback portal should be easy for customers to find and use whenever they want.
Whenever you have an idea or feel frustrated about something, you can visit their portal and send a message.
But it's difficult to get customers to japan mobile phone numbers database complete surveys, and it's time-consuming to approach them for research interviews.
So how should you collect feedback?
In this post, we dive into the options for creating a feedback portal that will help you organize customer feedback in one place.
What is a customer feedback portal?
A customer feedback portal is an application, player or website that customers can use to give feedback about the business at any time.
It is very different from a survey, market research session or focus group because they all take place during a set time. On the other hand, a feedback portal should be easy for customers to find and use whenever they want.
Whenever you have an idea or feel frustrated about something, you can visit their portal and send a message.