The Objective Is That No Customer Service Number Has A Higher Cost Than What Is Usually Paid To Make Any Other Call, Whether To A Landline Or Mobile Phone. Th A Higher Cost Per Call Discouraged Many Consumers From Contacting Companies To Make Inquiries Or Make Complaints Due To Their High Cost. This, Together With Poor Services With Few Service Personnel, Also Meant That At Times The Waiting Time On The Telephone Was Very High And The Costs Of Calls For Users Of Said Service Lines Skyrocketed, With The Cost Per Minute Oscillating Between , € And The , € For Many Citizens Unaffordable.
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