In 2019, automation continued to expand into workplaces and workflows around the world. In fact, automation is emerging in mainstream stability, with multiple workplaces.
In 2020, there will certainly be plenty of twists and turns and opportunities. However, several of the theoretical trends are now coming to the forefront. And, they are right at your organization’s doorstep! Take a look at what to expect in the tech-biz landscape throughout 2020.
Discover the ethics of technology
Ethical technologies, particularly the infiltration of AI, will continue to permeate 2020. These innovations can play a significant role in choices and decisions with serious consequences.
As AI begins to have a greater impact on societies in 2020, it will spark a new debate about its ethical standards. In other words, it will also turn into an attempt to consider the appropriate use of automation.
Therefore, ethical debates about its business and social implications are among the most important developments for automation in 2020. And this thoughtful upheaval will likely have results.
That said, we should prepare to see more regulation specifically addressing new autonomous instruments. Furthermore, this regulation and recognition will lead to greater adoption of automation tools.
Transforming interactions between consumers and employees
It goes without saying that a person will absolutely change their expectations of customer experience after using simple mobile apps to find a hotel, flight or train. The standards of user interface and customer expectations of experience are increasing.
Working normally with customers would therefore harm your company's competitiveness, especially since 84% of companies that make the effort to improve customer satisfaction report an increase in their profits (Dimension Data).
Also, according to Gartner support the improvement uk business email database of customer experience, as 89% of companies are expected to compete primarily on customer experience.
As workers' aspirations also increase and treating employees conventionally destroys their morale and contributes to staff turnover and associated costs that could be avoided.
Yet new hires who followed a formal onboarding plan are 58% more likely to stay with the company after three years.
With today’s employee expectations in mind, many organizations are implementing an automated onboarding process supported by workflow management software to ensure that new employees are assessed, hired, trained, and practiced in workflows fairly quickly. Consider that workers now demand a single portal for IT, HR, recruiting, and other company resources, in addition to the updated onboarding process.
There is therefore a trend towards combining user-friendly applications, easily accessible from different devices, with market routing, artificial intelligence, etc. in an ever-better collaboration for customers and employees. When evaluating a process management tool, make sure that it is able to effectively support service optimization projects.
