Sentiment analysis allows you to segregate your entire customer base into different segments, such as the happiest customers, customers with the highest buying potential, frustrated customers, and customers that are ready to leave your brand.
You can create upselling opportunities by africa whatsapp number leveraging your happy customers.
2. Deliver Exceptional Support
You can use sentiment analysis to train your chatbots to detect the right time to escalate the chat to an agent or route it to your experienced professionals. This is a great way to improve customer support and deliver delightful experiences.
3. Identify Emotional Triggers
A majority of customer actions stem from their emotions and the experiences they receive. Positive customer service can arouse positive emotions, leading to positive actions. On the contrary, poor service can spark negative emotions and actions. This can have various permutations and combinations.
