What do you enjoy most about having a customer success manager?

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emailnumberlist554
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Joined: Sun Dec 15, 2024 4:43 am

What do you enjoy most about having a customer success manager?

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And then we have other clients — one in particula iraq whatsapp number r (we love her) who actually likes to go through every post with us, every single post, every week. And then she isn't quite comfortable to immediately approve it. She likes to consider it and come back to it. So our copywriter will make the changes in the meeting and then she'll tag her.

I was able to invite a real hands-on client into the tool, know that she was only going to see what she was supposed to see, and also that it wouldn't take her a long time to learn to use it.

It's not like we have to keep having meetings, we can just pass it back and forth. And it's easy and seamless and that's really important."

Loomly Tip: Loomly’s ability to make comments private is invaluable for client collaboration. You’re able to brainstorm and work with your team internally before tagging your client for review. They will only receive notifications of updates they’re tagged in so they can provide feedback accordingly without having seen any of the conversation between you and your team.

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Kylie: "I think another example that comes to mind for me [is] the post ideas feature. I love that feature. It's not that I forget about it, it's just that I don't use it a lot. And I think that's the definition of a hidden gem for me. And then I remember it and I'm like, “Oh yeah!” If my brain is mush at the end of the day and I need an idea, Loomly's got me."

Screenshot 2024-09-19 at 11.25.52 AM
Loomly Tip: Post Ideas is your go-to hub for content inspiration, offering a daily ideas from fun events to special celebrations and more — ensuring you never face writer’s block.



Lori: "I've always said, because this is how we run our company, that it's the people behind the brand that make the brand. And so while Loomly is a hands-free, easy tool to use, when things happen or when you have an idea, you'd like some feature added, it's frustrating that it won't do this, we've got somebody that we can say, 'Can you help us? Or is this something you might add to the tech list?'

And the fact that we could actually have a meeting and talk to them and they were not rushed. It just really feels more personal.

It feels like we're getting to know Loomly and getting to know the team behind Loomly which creates a stronger connection to begin with. And it feels more secure that we're going to be able to get what we need and if we have problems, they will be resolved."
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