Omnichannel acquisition management
Different contact channels, hundreds of leads, using several tools at the same time: customer service can be a major challenge, not only for large companies, but also for Contact Centers and sales networks.
Walmeric 's D3A allows you to optimize omnichannel gambling data china acquisition management through a unified digital platform that offers agents the possibility of handling multiple channels and requests simultaneously.
By having a single tool with all the necessary capabilities and easy integration, it is possible to simplify tasks and reduce the learning curve of sales agents, which allows support to begin much sooner, always with the support of supervisors and the different intervention options.
This improves the agent's experience, as they can perform their tasks easily, and also the user's experience, as they receive more personalized and efficient attention , with a notable improvement in AMT (Average Operating Time).
What sets CTI, D3A Smart Workplace apart
D3A brings together all contact channels in one place, while offering each user's profile with information about their digital footprint (source, campaign, acquisition element or last page/product of interest, among others), the declared information and the history of interactions with the company, all in an integrated manner.
We boost results by adding artificial intelligence to the conversion funnel, analyzing each lead and prioritizing its treatment according to its probability of sale. In this way, the distribution of leads is carried out optimally and efficiently among the available agents, but can also be routed according to the type of user profile that best converts for each active agent.
On the other hand, it is natively integrated with the Walmeric fullstack, which benefits Sales because it offers complete and real-time visibility on the company's performance and in turn, to the marketing teams thanks to its end-to-end visibility , since it automatically collects the result and detail of the interaction with the user, synchronizing immediately with the analytics and advertising tools, which allows to optimize the investment and improve sales.
D3A Smart Workplace is a decentralized CTI : it can be used from anywhere, since it does not require installation , you only need a device with an Internet connection, a browser and a headset with a microphone.
Walmeric continues to work to provide value to customers and the market through research and development of complex technology that helps companies improve their processes to exceed their marketing and sales objectives.
