Considering the possibilities that technology offers in terms of customer list of ecuador whatsapp phone numbers service (SAC), today it is possible to maintain completely automated contextual conversations. This is thanks to chatbots developed with Artificial Intelligence (AI) , which are capable of learning from interactions.
Why can it contribute to improving the customer experience?
Having clarified what a contextual conversation is, it is worth knowing how they can improve the customer experience. Let's see it through an example:
Now, what is the difference between unified attention and omnichannel? While the former refers to managing all communication channels under a single platform, the latter aims to use all means of contact to provide continuity to interactions at all times.
