10 tips for creating a customer satisfaction questionnaire

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An effective satisfaction form is, above all, concise. Few customers will agree to spend more than ten minutes answering complex questions. You risk discouraging them .

To encourage them to hungary phone number data respond, you can preface this with the average time it takes to complete the form. You can also convince them by promising a discount code or voucher in exchange for their valuable time. This works well for gathering customer reviews quickly .

Some brands offer a very short form , with just a few questions, at the end of which they offer their customers additional time. This method is relevant if you don't want to impose a long questionnaire on them, but which is still useful for your business. This assumes that this strategy lasts over time in order to collect sufficient information and draw relevant conclusions.

2. Choose the appropriate question type
When creating your satisfaction survey, you can include several types of questions. These include multiple-choice questions, rating scales, closed-ended questions, and open-ended questions. Here are some examples:

Multiple choice question: Your customer can select one or more answers from those you provide.