In any sales pitch, having some key selling words on hand can help you a lot when it comes to winning over your client.
According to a study conducted by The Economist , ineffective communication generates negative results that impact companies' bottom lines.
However, there are very efficient techniques to improve the interaction between the sales team and the client.
Here you will find 40 key sales words greenland email address and phrases to motivate customers to buy a product; a practical resource that will be very useful for communicating with your customers.
Sales vocabulary: 8 keys to use in your conversations with clients
1. Clarity
Avoid using acronyms, legal or technical terms, foreign words, exaggerated or unnecessary adjectives, and vague explanations about your product or service. Make precise descriptions so that your client understands the real benefits of what you offer.
2. Confidence
Build trust with your customer, focus on what they need and solve their problems. Without this, you may give the impression that you are only interested in the sale, not the person. Avoid cliché phrases such as “cutting-edge technology”, “innovative solution” or “synergy”. Listen to your customer to understand
You may be interested in learning more about the importance of providing real and timely information in the customer service process.
3. Respect
Treat your customer politely, avoid slang (unless it is part of your brand identity) and do not use obscene terms or insults.
4. Security
Convey confidence in your product and know it in detail, for example, its history, news from the sector where your company is located, and its exchange and return policy. Avoid expressions that show a lack of preparation, such as: “I'm not sure,” “I think,” “probably,” or “maybe.”
5. Brevity
Even if you have a lot of relevant information to convey to your client, respect their time. Try to keep your message concise and don't waste time on irrelevant details.
6. Urgency
In a world where information circulates ever faster, people are looking for immediacy. When you speak to your customer, let them know that you will resolve their problem within a specific and reasonable time and, of course, as soon as possible. If you are going to deliver a product, for example, set a specific date or time. Nothing leaves a customer more anxious than hearing the word “soon.”
