Effects of improving customer experience throughout the Customer cyprus whatsapp number data 5 million Journey
Reduce costs
By implementing strategies that aim to improve the Customer Experience, it is possible to reduce marketing and sales costs by between 10% and 20% . This is due, among other things, to the fact that they increase loyalty levels, something key to the profitability of the business, since attracting a new consumer can be up to 25 times more expensive than retaining an existing one.
Conversational experiences are crucial to improving Customer Experience, and chatbots are a key piece in achieving this.
This is because these types of solutions are capable of answering up to 90% of frequently asked questions and optimizing response times by up to 99% , increasing sales opportunities thanks to the speed and effectiveness of the service.
