This is because a chatbot does a lot of the heavy lifting once the prospect is already on your website and has interacted with it. There are infinite ways in which a chatbot can interact with a potential customer in the evaluation phase, always adapted to their situation and their unique user profile.
These interactions can occur directly on sri lanka mobile phone number your website, or through email or a messaging service (such as Facebook Messenger or WhatsApp).
Examples
provide relevant case studies or demonstrations
analyze key features of similar products or services
look for relevant information in customer testimonials
explain price differences and payment plans
intention
illustration of a woman in front of a laptop.
what is the objective?
Encourage potential customers to make a purchase.
How a chatbot can help
A properly deployed chatbot is often the first place potential customers express their intent.
This has two advantages: it's easy for them to find a way to query, and it's easy for your sales team to retrieve this customer data on the backend, as long as your chatbot is connected to your CRM.
A chatbot provides a frictionless path by bringing the conversation right to your screen. Whether potential customers are considering requesting a demo, speaking with sales, or signing up for a free trial, a chatbot eliminates a step in their process.
This ease of access brings more sales than companies that wait for the user to make the leap on their own.
Examples
offer discounts to certain potential customers
send personalized product recommendations based on behavior
send follow-up messages or emails to high-quality leads
buy
two people shake hands through two smartphones.
what is the objective?
Convert a lead into a sale. Complete the purchase.
How a chatbot can help
High-quality leads should be managed by your experienced sales leaders, but for low-level purchases, a chatbot can facilitate an end-to-end interaction.
AI agents can easily connect to your payment systems, reducing the steps your customers need to make a purchase.
Even if you prefer to host purchasing functions outside of your AI agent, your bot can provide all the necessary information and explanatory steps.
Examples
facilitate the payment process from start to finish
assist in an independent payment process
process payments with integrations like stripe
improve sales to customers during purchase
provide information on how to access post-purchase information or support (e.g. educational videos).
After purchase
An illustration of how people rate through a thumbs up or star system.
what is the objective?
Retain your customer. Get them to repeat.
How a chatbot can help
Because chatbots are connected to customer data and messaging services, their work doesn't end when a sale is made.
If your chatbot is integrated with the rest of your systems, you will have a large amount of data that you can seamlessly provide to your employees, and you can continue taking actions towards customers.
An AI agent can analyze individual and global customer data to develop personalized follow-ups, recommendations, and communications.
Examples
send follow-up emails (for example, with a thank you or instructions)
send messages to request opinions
provide 24/7 customer service
invite users to loyalty programs after analyzing continued use
give tips and tricks on using the product
Provide employees with analytics on customer usage
AI agent deployment next month
AI-enhanced sales funnels are here to stay: it is no longer enough to use AI tools for a single, isolated business process. The most successful companies in the AI wave will use artificial intelligence in all their internal and sales processes.
Botpress is a fully extensible chatbot platform that connects to each and every one of your pre-existing systems and workflows.
With customers from all industries, an active community of 20,000+ bot creators, and intelligent construction, botpress is a next-generation chatbot and AI agent platform.
Start building today. It's free.
Or contact our sales team to learn more about introducing AI into your sales motions.
