MCN Telecom's ready-made integrations with all popular business applications thailand phone number libraryand CRM systems not only allow you to work more efficiently, but also save your money and time, and also guarantee the correct operation of the system.
Benefits of integrating telephony with your customer base
Increasing the speed of processing requests
Improving the quality of service
Detailed analytics at all stages of interaction with the client
Integration with 1C-Rarus
To a dozen other ready-made integrations in Russia and Europe, MCN Telecom has added integration with the CRM system “1C-Rarus”, popular among Russian companies. Let’s figure out how it works and what it gives to your business.
Call log
The system synchronizes information from your PBX with data from the 1C-Rarus customer relationship system. When a call comes in from a subscriber who has already called before, the manager sees the client card on the screen. What information is displayed here will depend on the settings and type of activity of your company. The time and duration of the call are also recorded here, and conversation records are stored.
Instant access to customer information online
Customer engagement history for more effective communication
Statistics of processed calls to control the work of the call center and to motivate managers
Dynamic Routing
Your regular customers no longer need to communicate with a secretary or listen to a voice greeting: each one is assigned a responsible manager, and the call is automatically transferred to the employee with whom the customer communicated before.
The waiting time on the line is reduced, which means you don’t lose customers
Automated incoming call routing improves productivity
Flexible call forwarding settings save time for employees and clients
Give your business a boost
Whatever CRM systems or business applications you work with, integration with telephony will simplify your work, help increase productivity and sales. And ready-made MCN Telecom integrations for your PBX will save you time and money. Ready-made integration modules are provided free of charge, and setup takes about 10 minutes.
