What services can be connected with a virtual number?

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Flexibility and mobility — calls are redirected to the manager's workstation. This can be a desktop computer, tablet or phone with CRM.

All you need is a device with Internet access, which is convenient for organizing remote workstations.

Routing - a virtual PBX, just like a traditional one, allows you to receive all incoming calls on one number, and then forward them to specific managers, depending on the client's requests.

Integration with CRM — a cloud PBX with a rented virtual number can be connected to a customer vp design officers email list relationship management system using a ready-made solution from a provider or API. In this case, the manager will see the client's card, track the entire sequence of contacts with him and the order history. Some stages of the sales funnel can be automated. For example, after a call, send a commercial offer by email or, if the client has confirmed the order, automatically send him a link to pay.



Savings — connecting a digital PBX with a pool of virtual numbers reduces the company's costs for organizing a call center. There is no need to buy a hardware PBX, lay cable lines, pay for international telephone communications. You can refuse to rent a call center in favor of remote work.

Evaluation of advertising effectiveness - using different virtual numbers, you can track sources of leads and optimize the advertising budget for promoting goods and services.

The main difference of a virtual number is that it is not tied to a specific device, SIM card, or region. It is rented from a provider, the PBX is set up and connected to other digital services of the company.

This provides greater flexibility and convenience for setting up and automating business processes.

The main goals of renting are to improve the quality of communication with clients, automate business processes and reduce communication costs. For this purpose, virtual numbers can be used with additional services such as: