How to Respond to Positive Reviews on Marketplaces

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Positive responses are probably the most enjoyable part of working with reviews on the marketplace. The ideal result is if other satisfied customers want to share their opinions too. We will tell you how to work with reviews on Wildberries or another marketplace if you have received kind words.

The structure is simple.

1. Say hello, address by name. Responses to reviews on croatia whatsapp number database marketplaces should not be templates. The buyer's name is the easiest way to show an individual attitude.

2. Thank them for choosing the brand, kind words, and/or for taking the time to leave a comment.

3. Add details. In responses to reviews on marketplaces, you can further disclose the advantages of the product. For example, if the buyer mentioned a very soft, pleasant material, you can say that this is due to its naturalness, or add that it is also easy to care for.

4. Add a wish. Working with reviews on marketplaces is quite creative. Even if the buyer wrote something like "Everything is fine", the answer can be warm and sincere due to the good wishes. Simple natural responses without pretentiousness will do: "Wear it in good health", "Glad that you liked everything".

5. Add a signature. Not a mandatory element, but people are pleased to see that there is a real person behind the responses to reviews on the marketplace, and not an abstract "answering machine".
how reviews affect sales
The seller thanks, “repeats” the positive quality after the client and responds with a good wish