What is 8×8 missing?

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8×8 is an evergreen telephony solution focused on integration and analytics. This provider is great for businesses , but lower-level subscriptions are also available for smaller organizations. 8×8 offers many benefits to its subscribers.

Advantages of 8×8
First, the provider does a good job of building an Analytics system that can effectively track large-scale business processes. The 8×8 reporting system puts all data sets in one place so managers can keep their teams more organized and speed up their workflow. You'll also get real-time reporting.

Then we have the solution's full integration with Salesforce, Slack, Microsoft Teams, and more. In addition, 8×8 users can make unlimited calls to 40+ countries/regions. 8×8 Phone software comes with smart dialer, click to call and call recording.

Main features
call center management
IVR
Contact management
Analysis and reporting
call monitoring

If you own a business that operates globally, there are some things you may want to consider about 8×8:

One key limitation, mainly for large international companies, is that there are regional restrictions on unlimited calling. Users on the basic Express plan can only use unlimited calling in the United States and Canada.

Required physical location: You will need an office from where you want to call and get the number from.

Geo-restrictions for text messaging: You can only use the malta phone number list SMS feature within the United States , and 8×8 does not include charges for Brazilian mobile numbers.

Integration: 8×8 does not work with telecom companies, so users do not get native integration with specific solutions such as WhatsApp. Non-native integrations must be set up by the technical team.

Features: 8×8 lacks features such as call tagging for more efficient call flow , call masking to protect your personal information , and APIs for connecting to your favorite tools. Automation tools like IVR, skills-based routing, or automated callbacks are only included in premium plans. You have to pay extra to get call recording.

What type of business is it best for?
Flexible for any business.

Pricing

Dialpad
Unless you're new to the VoIP phone market, you've no doubt heard of Dialpad. It's a reliable, unified telephony solution with simple built-in AI and advanced analytics. Live chat, phone hotlines, and knowledge bases are great value for customer support teams.