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communication with clients
There are many services for interacting with a client via online chat. When choosing, you can focus on the following criteria:
the ability to connect a chat bot for automatic responses according to a script;
the ability to integrate with a CRM system to store contacts and history of interactions with the client;
the ability to integrate with social networks and messengers so that the client can contact you in a convenient way;
availability of a free period;
availability of a mobile version for communication with clients from a smartphone;
the ability to send trigger messages - reactions to certain user actions on the site.
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Communication with clients via email newsletters
Email is a common means of communication with clients, because when egypt telegram database registering on a website or buying in an online store, it is usually the email address that is left. Good letters maintain interest in the company, bring back former clients, and motivate them to make purchases.

In order for this channel of communication with clients to be useful, it is important to consider the rules.

Useful and personalized content. Don't bore them with "letters for the sake of letters" and monotonous unrealistic sales every week. It's better to share something useful, such as blog article digests, industry news that are important to the client. We'll look at this topic further. In addition, communications with the customer or buyer should be personalized. The simplest technique is to address them by name, but it's also better to take into account the history of interaction with the client. For example, if they recently bought a smartphone, it would be useful to inform them about a promotion on protective glass or cases. If a pet store customer only bought cat products, there's no point in informing them about discounts on dog food or fish.