The voice robot can simultaneously answer hundreds of calls at once, so customers do not have to wait on the line. At the same time, it does not confuse customer names and information, answers questions instantly, and closes most of the calls. Operators are left only to answer the most difficult questions that require an individual approach. conduct a customer satisfaction survey two months after the robot was introduced. According to his data, the percentage of clients satisfied with the service has increased by 74%. Most of them noted that they no longer have to wait for an operator to respond, and they can get information within three minutes. In addition, according to the bank’s analytics, customer outflow has decreased by 21% over two months.
Most mobile operators introduce new tariffs several namibia whatsapp number data 5 million times a quarter, but there are exceptions, for example, MCN Telecom - an operator that does not seek to confuse its subscribers by offering many tariffs, but offers a simple and clear approach to pricing for communication services. What does it depend on, how is the cost formed, what should you focus on when choosing the best tariff for yourself? Let's figure it out in this article. Cost price of mobile communication tariffs The first and main expense item for mobile operators is the maintenance and development of infrastructure. In order to ensure reliable high-quality communications, it is necessary to install base stations and antenna systems, maintain their operation and constantly expand network coverage areas.
The main criterion for choosing an operator for any user is the quality of communication, so competition in this area is extremely high. Hardware and software need to be updated and improved. Every few years, new generation networks appear that require a complete redesign of the systems, and the operators' base stations are required to support new technologies. Updating is also required when developing and implementing new mobile services that appear on the market, and sometimes even when new smartphone models appear. In addition, the operator pays intermediaries: pays for channel rental, transit operator services, settlements with foreign operators, roaming, technical support for billing systems, pays fees for the use of radio frequencies, licenses, number capacity and much more. Moreover, the more services, the more licenses.
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