"I'm not good at small talk in sales."
"I can explain the product, but when it comes to small talk I can't speak at all."
Aren't there many salespeople who have this problem?
It's true that if you're asked to chat with someone you don't know well, it's hard to immediately think of what to talk about.
In this article, we will introduce 11 types of small talk topics that can actually be used in sales .
We will also introduce some topics to avoid in small talk, as well as some tips to remember for those who are not good at small talk, so please read to the end.
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Small talk during sales is meant to build trust and favorability
11 Small Talk Topics to Gain Trust and Likeability
1. "Trees" = Climate and Seasons
2. "To" = pastime or hobby
3. "Ni" = News
4. "Ritsu" = Travel
5. "Te" = Television
6. "Ka" = Family
7. "Ke" = Health
8. "Shi" = Work
9. "Korean" = Costumes and fashion
10. "food" = food
11. "Sumi" = Residence, life
Small talk that should be avoided during sales
Topics that bring out negative feelings in others
Sensitive topics such as politics and religion
Tips for small talk that I want to share with salesmen who are not good at small talk
I'm not good at talking to people and I can't keep the conversation going
Before you know it, the other person will get angry.
In order to have casual conversations, you need to accumulate information on a daily basis.
Small talk during sales is meant to build trust and favorability
Salesman and smiling family
New salesmen are taught to actively engage in small talk during sales negotiations because it helps them gain the customer's trust and likability .
Customers are more or less wary of salespeople italy business email list they meet for the first time.
If you suddenly start making a sales pitch in that state, they will become more wary and your chances of being turned down will be higher.
If you can warm up with a little small talk before your sales pitch, your business partner will be more likely to put his guard down and listen to what you have to say.
This technique is also known as " ice-breaking " and is a surefire way salesmen have long used to gain the trust of their customers.
Common traits of successful salespeople | Explaining the necessary actions and techniques Three common characteristics of successful salespeople | Necessary actions & techniques explained
11 Small Talk Topics to Gain Trust and Likeability
A salesman talking to a customer with a smile
Even if you're told that it's a good idea to chat, there are probably many people who can't immediately think of anything to talk about.
