Why is good customer service key?

[rokassha.k.h@11]

We often make the mistake of thinking that our sales will increase solely and exclusively through customer acquisition.

But have you analyzed what happens when we get customers and they don't come back to our store?

There is no doubt that we must integrate a loyalty strategy into our company because the long-term relationship with a customer is what will really generate great benefits for us.

If a customer buys a product and is dissatisfied, either because they have been poorly served or because of some other type of poor service, this customer will probably not visit us again and will probably peru mobile phone numbers database damage our image by speaking badly of us.

Do you think we can afford it?

Here, we should ask ourselves what mistakes we have made so that the client does not want to repeat that experience with us:

A bad answer?

Have we not resolved a doubt?

Have we mismanaged after-sales service…?

And once the error is detected, we must do everything in our power to solve it.

Therefore, if we want to be successful, it is essential today to know the actions and tactics that company employees must develop to provide the consumer with a unique experience and thus increase our sales.

And to do this, we must first resolve one question: are our own employees loyal to the brand?